SEE Administration Support Officer

MTC FutureReady; Sydney; On-site; AUD 40,000 - 46,000; Part time

Benefits offered by this job

Salary packaging

ME Days

Career development

Employee Assistance Program

Flexible working arrangements

Paid Parental leave

Job summary

MTC FutureReady in Redfern is seeking a part-time SEE Administration Support Officer to join the Education & Training team. You will deliver customer service and provide efficient administrative support to the SEE site, staff and referring agencies.

Hours are Monday to Friday, 9:00am to 2:30pm. You will meet and greet, handle phones, book appointments, maintain registers, and assist stakeholders.

Qualifications

• Demonstrated experience in administrative and/or reception roles.
• Proficiency in Microsoft Office.
• High attention to detail and accuracy.
• Ability to prioritise and complete tasks in a timely manner.
• Excellent organisational and time management skills.
• Exceptional interpersonal skills.

Responsibilities

• Meet and greet customers and centre visitors, providing exceptional customer service.
• Handle administrative duties including answering phones, booking appointments and entering new client details.
• Cold calling eligible customers to obtain new referrals.
• Maintain WHS and student complaints registers.
• Provide administrative assistance to SEE internal stakeholders.
• Other duties as required.

Skills

Administrative experience

Reception experience

Time management

Interpersonal skills

Attention to detail

Tools

Microsoft Office

Job description

MTC FutureReady is an independent social enterprise that is here to help people take practical steps towards real progress. Our focus is to empower people from all backgrounds to improve their skills and their employment prospects.

Our targeted training programs, meaningful employment services and unbeatable support are all designed to bring about fresh possibilities and drive life-changing transformation. Every year we support more than 20,000 people with new skills, confidence and opportunities across New South Wales, Victoria, Queensland and the ACT.

About the Role

Join MTC and make a real difference! We’re looking for a passionate SEE Administration Support Officer to become part of our dynamic Education & Training team on a part-time basis. This is a fantastic part-time opportunity based at our Redfern office, where you’ll play a key role in supporting programs that help people achieve their learning and employment goals. The working hours of the role are Mondays to Fridays from 9:00am to 2:30pm.

Reporting to the SEE Centre Manager, you’ll play a vital role in delivering exceptional customer service and providing efficient administrative support to the designated SEE site, staff and local referring agency network.

Key duties of this role include:

• Meet and greet customers and centre visitors and provide exceptional customer service.
• Administrative duties including answering phones, booking and confirming appointments and entering of new client details into system.
• Cold calling eligible customers to obtain new referrals.
• Maintain the WHS and student complaints registers.
• Provide administrative assistance to our SEE internal stakeholders.
• Other duties as required.

About You:

The ideal applicant we are seeking will have:

• Demonstrated experience working in an administrative and/or reception role within a similar environment.
• Computer literacy with proficiency in Microsoft Office.
• High attention to detail.
• Ability to priorities and complete tasks in a timely manner.
• Excellent organisational and time management skills.
• Exceptional interpersonal skills.

Why Choose Us

For us, it’s more than just work. At MTC we help people take meaningful steps forward in work, and in life. When you join us, you’ll become part of a purposeful, empowering and rewarding workplace. The bonus is that the experiences, support, and training you gain here will also help you grow as an individual.

We are an equal opportunity employer, and at MTC, you will be working in a diverse and inclusive environment. Aboriginal and Torres Strait Islander peoples and people with lived experience of disability are welcome and strongly encouraged to apply. If there are reasonable adjustments to a recruitment process, role, or your work environment to help you, let us know.

Our core values of empathy, innovation, collaboration, and achievement, create a people-centric culture that empowers us to do what it takes for our customers to know that they matter.

We offer great benefits when you join the MTC team:

• Salary packaging (including meal and entertainment benefits) which means more in your take-home pay and novated leasing options
• Access to retail and lifestyle discounts and benefits
• ME Days providing an opportunity to focus on your wellbeing and spend time with friends and family
• Career growth and development opportunities including comprehensive on the job training
• Recognition and Reward scheme including regular peer nominated Awards
• Employee Assistance Program with access to free confidential counselling
• Free flu vaccinations and other health and wellbeing initiatives
• Flexible working arrangements
• Paid Parental leave

As part of our commitment to the safety of the children and vulnerable communities we work with, you will be required to undergo a Nationally Coordinated Criminal History Check and maintain a valid Working with Children Check (funded by you).

As this role requires access to Department of Social Services systems, you will be required to set up a myID account.