Traffic Management scheduler

seek.com.au; Warragul; On-site; AUD 65,000 - 90,000; Full time

Job summary

seek.com.au is seeking a highly organised Traffic Management Scheduler to join our Operations team in Warragul, Victoria. You will coordinate client bookings, allocate qualified crew, and manage vehicles and equipment across multiple projects, ensuring work is delivered safely and on time.

The role requires strong communication, meticulous attention to detail and the ability to adapt to changing priorities in a fast-paced environment.

Qualifications

• Experience in scheduling, rostering or resource allocation.
• Experience managing multiple jobs, crews or projects simultaneously.
• Strong organisational and time management skills.
• Excellent attention to detail and data accuracy.
• Outstanding verbal and written communication skills.
• Professional phone manner and customer service focus.
• Ability to stay calm under pressure and adapt to changing priorities.
• Proactive, solutions-focused mindset.
• Ability to work independently and in a team.
• Commitment to workplace safety and compliance.

Responsibilities

• Coordinate and manage incoming client bookings and work requests.
• Allocate qualified Traffic Controllers and crew to scheduled projects.
• Schedule and coordinate vehicles, traffic management equipment and site resources.
• Manage daily workforce planning to maximise crew utilisation and efficiency.
• Identify and resolve scheduling conflicts, resourcing shortages and last-minute changes.
• Maintain accurate scheduling records within Traffio and internal systems.
• Assist with after-hours scheduling and emergency call-outs.
• Act as a key contact for clients regarding bookings and updates.
• Liaise with Traffic Controllers, Team Leaders and Operations staff.
• Ensure compliance with licences, inductions and training requirements.
• Assist with permit, traffic guidance schemes and project documentation.

Skills

Scheduling experience

Roster coordination

Workforce coordination

Attention to detail

Verbal and written communication

Customer service

Calm under pressure

Team and independent work

Safety and compliance

Job description

We are seeking a highly organised, proactive and driven Traffic Management Scheduler to join our Operations team.

This position plays a critical role in the day‑to‑day success of our business, ensuring traffic management crews, vehicles, equipment and client requirements are coordinated efficiently across multiple projects. Working closely with clients, field staff and management, you will be responsible for scheduling resources, managing workforce requirements and helping ensure all works are delivered safely, professionally and on time.

This is a fast‑paced role that requires strong communication skills, exceptional attention to detail and the ability to confidently manage changing priorities and last‑minute operational requirements.

The successful candidate will enjoy problem‑solving, take ownership of their work and thrive in an environment where no two days are the same.

Key Responsibilities

Workforce Scheduling & Resource Allocation

Coordinate and manage incoming client bookings and work requests.

Allocate suitably qualified Traffic Controllers and crew members to scheduled projects.

Schedule and coordinate vehicles, traffic management equipment and site resources.

Manage daily workforce planning to maximise crew utilisation and operational efficiency.

Identify and resolve scheduling conflicts, resourcing shortages and last‑minute changes.

Maintain accurate scheduling records within Traffio and other internal systems.

Assist with after‑hours scheduling requirements and emergency call‑outs as required.

Client & Crew Coordination

Act as a key point of contact for clients regarding bookings, schedule changes and operational updates.

Liaise regularly with Traffic Controllers, Team Leaders, Supervisors and Operations staff.

Provide clear communication regarding start times, locations, site requirements and project changes.

Conduct client follow‑up calls and support strong customer relationships.

Maintain a high level of customer service while managing multiple priorities.

Compliance & Administration

Monitor employee licences, inductions, competencies and training requirements.

Ensure crews remain compliant with client, site and company requirements.

Assist in monitoring fatigue management obligations and workforce compliance.

Maintain accurate employee, client and project records.

Support administrative tasks relating to traffic management operations.

Assist with permit, traffic guidance scheme and project documentation requirements where required.

Identify opportunities to improve scheduling processes and operational efficiency.

Gather feedback from clients and field teams to improve service delivery.

Contribute to a positive team culture and collaborative working environment.

Assist management with reporting, workforce planning and operational support initiatives.

About You

We are looking for someone who is genuinely organised, personable and thrives in a busy operational environment.

The ideal candidate will have:

Previous experience in scheduling, rostering, workforce coordination or resource allocation.

Experience managing multiple jobs, crews or projects simultaneously.

Strong organisational and time management skills.

Excellent attention to detail and data accuracy.

Outstanding verbal and written communication skills.

A professional and confident phone manner.

Strong customer service skills and the ability to build positive relationships.

The ability to remain calm under pressure and adapt quickly to changing priorities.

A proactive, solutions‑focused mindset.

The ability to work both independently and as part of a team.

A strong commitment to workplace safety and compliance.

Highly Regarded

Previous experience within the Traffic Management, Civil Construction, Utilities or Infrastructure sectors.

Experience using Traffio or similar workforce management software.

Knowledge of Traffic Management operations and scheduling requirements.

Understanding of fatigue management, workforce compliance and induction requirements.

Experience coordinating field‑based workforces.

White Card.

Current Victorian Driver Licence.

Traffic Management Design Experience

What We Offer

Competitive wage based on experience and capability.

Supportive and down‑to‑earth team culture.

Ongoing training and professional development opportunities.

Career progression opportunities within a growing business.

Modern systems and technology to support operational success.

Exposure to a diverse range of traffic management and civil infrastructure projects.

The opportunity to play a key role in delivering safe and professional traffic management services.

If you enjoy coordinating people and resources, solving problems and being at the centre of daily operations, we'd love to hear from you.

Please note: Successful applicants may be required to undergo a pre‑employment medical assessment and provide evidence of their right to work in Australia.