Traffic Management Administration

SPOTTO Traffic Control; Gold Coast City; On-site; AUD 55,000 - 85,000; Full time

Job summary

SPOTTO Traffic Control is seeking an experienced Administrator and Allocations Coordinator to support scheduling, crew allocations, onboarding and daily operations as the business grows.

Essential traffic management administration experience is required, with 6 months minimum and 1–2 years preferred. The role involves coordinating rosters, client communication and ensuring safe, compliant operations across projects.

Qualifications

• Traffic management administration experience is essential; minimum 6 months, 1–2 years preferred.
• Experience in scheduling or rostering in a busy operation.
• Strong written and verbal communication; reliable client interactions.
• Ability to manage competing priorities, respond to urgent changes and meet deadlines.
• Attention to detail, accuracy, and high accountability in documentation.

Responsibilities

• Crew allocations and operational coordination using Traffio; match staff to projects.
• Provide admin support to operations and management; handle calls, emails and quotes.
• Process timesheets, invoices and general accounts administration.
• Maintain databases, digital records and filing; liaise with clients and suppliers.
• Prepare permits, qualifications and compliance records; track approvals and expiry dates.
• Support outside standard hours when required; communicate shifts and changes clearly.

Skills

Traffic management administration

Scheduling & rostering

Communication

Multitasking & prioritisation

Problem solving under pressure

Tools

Traffio

Microsoft Word

Microsoft Excel

Asana

Outlook

Job description

SPOTTO Traffic Control – Burleigh Heads QLD

SPOTTO Traffic Control is seeking an experienced Administrator and Allocations Coordinator to support scheduling, crew allocations, onboarding and daily operations as our business grows.

Traffic management administration experience is essential, with a minimum of 6 months required and 1–2 years preferred.

Working closely with management, supervisors and crews, you will help maintain reliable staffing, professional client communication and safe, compliant operations. You must be comfortable managing competing priorities, responding to urgent changes and raising concerns early.

We’re looking for a dependable team player who takes pride in attendance, accountability and completing work accurately and on time. If you bring initiative, support your colleagues and want to help build a strong team culture, this is an opportunity to contribute ideas and grow with SPOTTO.

Key responsibilities

Crew allocations and operational coordination

Manage daily schedules, rosters and crew allocations using Traffio.

Match staff to projects based on qualifications, availability and client requirements.

Coordinate last-minute staffing changes, replacements and emergency call-outs.

Communicate shift details and changes clearly to crews, supervisors and clients.

Track completed shifts, sign-offs, timesheets and outstanding documentation.

Assist with allocations outside standard office hours, including weekends, where required. Availability and arrangements will be discussed during recruitment.

Administration and client support

Provide reliable administrative support to operations and management.

Respond professionally to phone calls, emails, client enquiries and quote requests.

Prepare correspondence, and project documentation.

Process timesheets and general accounts administration accurately.

Maintain databases, digital records and filing systems.

Liaise with clients, suppliers and internal teams to keep projects moving.

Manage office supplies and equipment.

Permits, safety and compliance

Prepare and submit permit applications to councils and road authorities.

Track approvals, conditions and expiry dates, and follow up outstanding applications.

Communicate approval conditions to management and relevant operational staff.

Maintain accurate permit, qualification and compliance records.

Identify and escalation missing documentation, allocation issues or compliance concerns before they affect operations.

Essential experience and skills

At least 6 months–2 years of traffic management administration or office support experience is mandatory.

A practical understanding of traffic control operations, crew coordination and industry compliance requirements.

Experience managing allocations, scheduling or rostering in a busy operational environment.

Strong organisational skills and the ability to prioritise work and meet deadlines.

Clear, professional written and verbal communication.

Proficiency in Microsoft Word, Excel Asana and Outlook.

High attention to detail and sound problem-solving skills.

Confidence working under pressure and responding to changing requirements.

A willingness to learn, improve processes and contribute to business growth.

Traffio experience is highly desirable.

What we expect from our team

Reliability: Consistent attendance, punctuality and early communication when circumstances affect your availability.

Accountability: Ownership of your tasks, accurate records and follow-through on commitments.

Teamwork: Respectful communication, support for colleagues and a willingness to help.

Initiative: The ability to identify what needs attention and act within your responsibilities.

Safety and compliance: Careful decisions, attention to requirements and prompt escalation of concerns.

Pride in your work: A commitment to representing SPOTTO professionally with staff, clients and suppliers.

Qualifications and requirements

Australian work rights are essential.

A current driver’s licence is essential.

A Construction White Card is desirable.

About us

SPOTTO Traffic Control is a growing company seeking an experienced administrator and allocations coordinator who wants to take ownership of their role, contribute to a strong team culture and grow with the business. As we grow, we want to build a team that takes pride in its work, supports one another and follows through on its responsibilities. Our success depends on reliable people who understand that every roster, allocation, permit and client interaction contributes to safe operations.