Traffic Management Planner & Customer Liaison

Go Traffic; Geelong; In loco; AUD 65.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary

Free EAP service

Geelong location close to home

Descrizione del lavoro

Go Traffic in Geelong is seeking a motivated Customer Service & Job Scoping Officer to join our Client Services team. You will handle customer enquiries, prepare accurate job bookings, scopes and schedules, and ensure compliant traffic control plans are delivered.

You will assess site conditions, liaise with clients and Traffic Management Designers, coordinate crews and equipment, and support service delivery with precise data entry and clear communication.

Competenze

• Experience within the traffic management industry, including knowledge of Traffic Guidance Schemes (TGS) and permits.
• Strong communication skills and ability to manage multiple priorities.
• High attention to detail with accurate data entry and documentation.
• Ability to assess requirements and provide practical traffic control solutions.
• Knowledge of Austroads guidelines is advantageous.

Mansioni

• Act as the first point of contact for customer enquiries via phone and email.
• Prepare accurate job bookings, scopes and schedules, and service records.
• Assess job requirements, site conditions and risks to define compliant traffic methods.
• Ensure all scopes meet requirements and escalate complex jobs.
• Coordinate with clients, operational teams and Traffic Management Designers.
• Update job details, crew allocations, vehicles and equipment requirements.
• Support service delivery through precise administration and communication.

Conoscenze

Traffic management experience

Communication skills

Attention to detail

Problem solving

Data entry skills

Strumenti

Traffio

MS Office

Descrizione del lavoro

Go Traffic in Geelong is seeking a motivated Customer Service & Job Scoping Officer to join our Client Services team. You will handle customer enquiries, prepare accurate job bookings, scopes and schedules, and ensure compliant traffic control plans are delivered.

You will assess site conditions, liaise with clients and Traffic Management Designers, coordinate crews and equipment, and support service delivery with precise data entry and clear communication.