Trading Platform Support Engineer

FlexTrade; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

FlexTrade Systems is seeking a Trading Application Support Analyst to join its Client Services team in Sydney. You will ensure high standards of technical service, support backend and frontend systems, and collaborate with product, development, and QA teams to troubleshoot and resolve issues that affect daily operations.

The role combines technical problem solving with direct client interaction, requiring clear communication and a deep understanding of the business workflow.

Qualifications

• 2+ years of experience in technical application support roles.
• Bachelor's degree in Engineering/Technology or equivalent.
• Technical expertise in Linux/Unix, Shell-scripting, Python, SQL, MongoDB.

Responsibilities

• Liaise with clients to define and understand business/workflow requirements and manage expectations.
• Act as primary technical contact for new requirements, technical support, and project deliverables.
• Provide support to FlexTrade clients globally and escalate issues to ensure timely resolution.
• Publish RCA notes upon conclusion of investigations and provide periodic updates to clients.
• Collaborate with development & QA teams to fix defects and improve the product.
• Occasional bank/public holiday cover and weekend work may be required with time in lieu.

Skills

Communication skills

Problem-solving

Organised work habits

Ability to work under pressure

Education

Bachelor's degree in Engineering/Technology or equivalent

Tools

Linux/Unix

Shell-scripting

Python

SQL

MongoDB

Job description

FlexTrade Systems is seeking a Trading Application Support Analyst to join its Client Services team in Sydney. You will ensure high standards of technical service, support backend and frontend systems, and collaborate with product, development, and QA teams to troubleshoot and resolve issues that affect daily operations.

The role combines technical problem solving with direct client interaction, requiring clear communication and a deep understanding of the business workflow.