Technical Analyst

FlexTrade; Sydney; On-site; AUD 110,000 - 160,000; Full time

Job summary

FlexTrade Systems is seeking a Trading Application Support Analyst to join its Client Services team in Sydney. You will ensure high standards of technical service, support backend and frontend systems, and collaborate with product, development, and QA teams to troubleshoot and resolve issues that affect daily operations.

The role combines technical problem solving with direct client interaction, requiring clear communication and a deep understanding of the business workflow.

Qualifications

• 2+ years of experience in technical application support roles.
• Bachelor's degree in Engineering/Technology or equivalent.
• Technical expertise in Linux/Unix, Shell-scripting, Python, SQL, MongoDB.

Responsibilities

• Liaise with clients to define and understand business/workflow requirements and manage expectations.
• Act as primary technical contact for new requirements, technical support, and project deliverables.
• Provide support to FlexTrade clients globally and escalate issues to ensure timely resolution.
• Publish RCA notes upon conclusion of investigations and provide periodic updates to clients.
• Collaborate with development & QA teams to fix defects and improve the product.
• Occasional bank/public holiday cover and weekend work may be required with time in lieu.

Skills

Communication skills

Problem-solving

Organised work habits

Ability to work under pressure

Education

Bachelor's degree in Engineering/Technology or equivalent

Tools

Linux/Unix

Shell-scripting

Python

SQL

MongoDB

Job description

About us

FlexTrade Systems is a global leader in high performance multi-asset execution management and order management systems for equities, fixed income, foreign exchange, futures, and options. A pioneer in the field, FlexTrade is internationally recognized for introducing FlexTRADER®, the world’s first broker-neutral, execution management trading system, which allows clients to completely control and customize their execution workflows through a comprehensive ability to search/access liquidity while maintaining the confidentiality of their trading strategies.

Job Summary

As a Trading Application Support Analyst you will be part of our Client Services team and will be responsible for assuring high standards of technical services delivered to our customers. You will directly be part of creating and maintaining the backend and front-end services that run the technology which our clients rely on for daily operations. This is a technical and customer-facing position that requires interaction with product, development, and QA teams to identify, troubleshoot and resolve system issues. Successful candidates will build a deep understanding of the business and technical design aspects of our solutions.

Responsibilities

Relationship Management

• Liaise with clients directly to define and understand business and workflow requirements.
• Manage client expectations and build relationships with clients.
• Act as primary technical contact to allocated clients for new requirements, technical support, and project deliverables.

Support

• Provide support to FlexTrade clients globally and advise on questions and queries.
• Take ownership of reported issues from start to finish.
• Proactively drive issue investigation to resolution, involving other parties and escalating where needed to create appropriate solutions to immediate problems.
• Provide periodic updates about investigations to the clients. Publish RCA notes upon conclusion of investigation.
• Work with development & QA teams to get application defects fixed.
• Occasional bank/public holiday cover and weekend work may be required. Time in lieu will be available accordingly.

Implementation and design

• Formulate the business and workflow requirements into technical solutions.
• Use technical design and development skills to resolve complex problems across many different platforms. Build tools and scripts in shell scripts/python/perl/C++ to assist in maintenance and implementation of the systems.
• Work alongside developers throughout the firm to design, build, test and deploy custom solutions.
• On-board client and broker connections to our FIX network.
• Work with teams across the firm to continually improve the product and drive future innovation.
• 2+ years' experience working within technical application support roles.
• Bachelor's (or higher) degree in Engineering/Technology or equivalent acceptable industry certification.
• Technical expertise in following technologies: Linux/Unix, Shell-scripting, Python, SQL, MongoDB.
• Eagerness to learn the product functionality is essential.
• Good communication skills (written and oral), ability to communicate confidently and concisely to business and technical experts.
• Excellent problem-solving skills.
• Well-organised work habits with attention to details.
• Ability to work under pressure while remaining calm.

Preferred, But Not Required

• C++ programming language knowledge would be a nice to have.
• Experience directly with Front-office Trading Application related support/analyst roles.
• Experience with working with FIX protocol and third-party APIs (Market data sources etc).
• Concepts of Algorithmic Trading.

FlexTrade does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an authorized agreement for a particular SOW (Statement of Work) in place is hired: such resumes are deemed the sole property of FlexTrade.

FlexTrade Systems, Inc. is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.