Trade Waitstaff | RAFI URBNSURF | Sydney Olympic Park

Applejack Hospitality; Parramatta; Sur place; AUD 72 000 - 88 000; Plein temps

Avantages offerts par ce poste

Great pay rates

Training & Progression plan

Access to health and wellbeing ресурes

Flexible rostering

Paid overtime and additional leave

Company discount when you dine/drink

Social outings and events

In-venue and company-wide incentives

Résumé du poste

RAFI URBNSURF in Sydney Olympic Park, operated by Applejack Hospitality, is seeking experienced Head Waitstaff to deliver exceptional service in a fast-paced, premium dining environment.

You will lead a section of the floor, train junior staff, coordinate with the kitchen and bar teams, and ensure guest satisfaction while upholding RSA requirements and our service standards across all events.

Qualifications

• Minimum 2 years experience in a comparable restaurant environment.
• Strong knowledge of food and beverage service, including wine and cocktails.
• Ability to work under pressure during high-volume service.
• Excellent communication and interpersonal skills.
• Commitment to delivering outstanding guest service.

Responsabilités

• Lead and supervise a section of the restaurant floor, maintaining high service standards.
• Greet and seat guests, providing attentive service throughout the dining experience.
• Take and coordinate food and beverage orders with knowledge of menus and wine pairings.
• Oversee junior wait staff, providing training and feedback.
• Manage table allocations, coordinate with kitchen and bar for efficient service.
• Respond to guest concerns promptly and professionally.
• Ensure compliance with health, hygiene, and RSA requirements.
• Contribute to maintaining service standards and overall operations.

Connaissances

Two years experience

Wine & cocktail service

Under pressure

Communication skills

Guest service

RSA certificate

Formation

RSA certificate

Description du poste

Trade Waitstaff | RAFI URBNSURF | Sydney Olympic Park

RAFI URBNSURFby Applejack Hospitalityis on the lookout for Head Section Waitstaff to join our family.

• Great pay rates
• Training & Progression plan
• Access to health and wellbeing resources and activities
• Flexible rostering
• Paid overtime and additional leave/time off

We are seeking experienced Waitstaffto join our dynamic team at our premium dining venue RAFI URBNSURF in Sydney Olympic Park.

About the venue

Located within the iconic Sydney Olympic Park, RAFI UrbnSurf offers a unique space within Sydney's first ever surf park. Blending the opulence of a hatted restaurant with the laid back vibes of a coastal beach town. You will have the opportunity to work across unique events, share a unique culinary journey with guests or grab a coffee and watch the surf!

About the role

As Head Waitstaff, you will provide high-quality food and beverage service in a fast-paced environment, delivering exceptional customer experiences in line with our company standards.

Key Responsibilities

• Lead and supervise a section of the restaurant floor, ensuring smooth service and high standards are maintained.
• Greet, seat, and engage with guests, providing professional and attentive service throughout their dining experience.
• Take and coordinate food and beverage orders, with detailed knowledge of menus, daily specials, and wine pairings.
• Oversee and support junior wait staff, providing training, guidance, and feedback.
• Manage table allocations, coordinate with the kitchen and bar teams, and ensure efficient service delivery.
• Respond to and resolve guest concerns in a professional and timely manner.
• Ensure compliance with workplace health and safety, hygiene, and RSA requirements.
• Contribute to maintaining service standards and supporting overall restaurant operations.

Skills and Experience

To be considered, you must have:

• A minimum of two years' relevant experience in a comparable restaurant environment.
• Strong knowledge of food and beverage service, including wine and cocktail service.
• Ability to work under pressure and handle high-volume service periods.
• Excellent communication and interpersonal skills.
• Commitment to delivering outstanding guest service.
• A current RSA (Responsible Service of Alcohol) certificate.

Salary and Conditions

This is a full-time position with an annual salary of $80,000 Grade 4+ plus superannuation, in accordance with industry standards. Weekend and evening work will be required.

Benefits & Rewards;

• Work with a company that values inclusivity and cultural and gender equality
• Access to a range of learning development activities and career progression
• Dedicated mental health program, offering free one on one sessions
• Extensive & ongoing food and beverage training
• Competitive Tip structure
• Paid overtime and additional leave/time off
• Company discount when you dine/ drink at any of our venues
• Social outings and events
• In-venue and company-wide incentives