Trade Sales (Internal) Representative

Stratco (Australia) Pty Limited; City Of Canning; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Wellness program

EAP access

Flexible schedule

Team discounts

Career development

Competitive pay

Inclusive culture

Job summary

Stratco is seeking a motivated Customer Service/Trade Sales professional to support a portfolio of Trade customers. You will build relationships, grow sales, and recommend fit-for-purpose building products while maintaining a strong focus on customer satisfaction.

Weekend availability may be required as part of a rotating roster. You will collaborate with the Store Manager and Operations team to deliver outstanding service and commercial results, contributing to a positive, safety-first

Qualifications

• Experience in customer service or internal sales is desirable.
• Proven ability to engage customers and drive sales.
• Good communication and computer literacy are essential.

Responsibilities

• Serve as the go-to contact for a portfolio of Trade customers.
• Build and strengthen relationships with existing customers.
• Grow sales and maximise opportunities across Stratco products.
• Understand customer needs and recommend practical solutions.
• Follow up enquiries and quotes to help convert sales.
• Contribute to a positive, safety-first team culture.

Skills

Customer service

Sales

Communication

Interpersonal skills

Computer literacy

Job description

Build great relationships. Grow your career.

Working closely with our valued building and construction Trade customers, and becoming part of our collaborative, retail store environment, you’ll work closely with the Store Manager and Operations team to deliver an outstanding customer experience and achieve strong commercial results.

This is a full-time, permanent position working on a rotating roster, including some weekend work.

Responsibilities

You will be the go-to contact for a portfolio of Trade customers, encompassing:

• Building and strengthening customer relationships with our existing customer base
• Growing sales and maximising opportunities across our building products
• Understanding customer needs and recommending practical, fit for purpose solutions
• Following up enquiries, quotes and opportunities to help convert sales
• Contributing to a positive, professional and safety-first team culture

About you

We’re looking for someone who is self-motivated, practical and customer-focused, with the confidence to build relationships and the commercial mindset to turn opportunities into sales. You'll likely bring;

• Previous experience in customer service or internal sales, preferably from within the outdoors, building or hardware sectors
• A genuine passion for Trade sales and customer engagement
• Strong communication and interpersonal skills with the ability to deal confidently with customers at all levels
• Good computer literacy

With ongoing opportunities for development and career progression across the business, this is more than just your next job — it’s an opportunity to build a career with a company that values its people and rewards initiative

Life at Stratco includes

• Holistic Wellness & Mental Health Support
• 24/7 EAP to team members & family
• Flexible Working Arrangements
• Team Member Discounts
• Professional Development & Career Growth
• Competitive Remuneration
• Positive Workplace Culture & Inclusion

Our EVP

At Stratco, manufacturing is our foundation, but our people are our future. We empower our team to grow and succeed, within an inclusive and collaborative environment, where every individual matters, and innovation thrives. We are committed to offering fulfilling and rewarding career paths, ongoing learning and development, and recognition for outstanding service. Join us and build the future you’ve always envisaged, while redefining outdoor living and improving the lifestyles of our customers.

We’re committed to fostering a workplace where everyone can thrive, understanding that careers evolve alongside life. Whether you’re advancing, reskilling, caregiving, or redefining you next chapter, at Stratco, we build roles that grow with you.

At Stratco, Safety is paramount, and we take every measure to ensure our team members ‘Return Home Safe’.

To see more information about Stratco & our careers please visit – stratco.com.au/careers