Trade Sales & Estimating Expert

Chandler Macleod Group; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Full-time permanent position

Bayswater location

Free secure undercover parking

On-site gym

Supportive team environment

Career progression opportunities

Regular interaction with Sales, Produc

Job summary

Chandler Macleod Group is seeking a Sales & Quoting Specialist in Melbourne to act as the primary contact for trade customers, handling enquiries, quotations, orders and account relationships.

You will collaborate with Manufacturing, Production and Logistics to ensure quotes are accurate and orders are delivered on time, while driving upsell opportunities and maintaining CRM/ERP data integrity.

Qualifications

• Trade sales, customer service or sales support experience.
• Strong estimating and quoting experience.
• Ability to accurately price bespoke jobs independently.
• Experience managing quotations through to fulfilment.
• CRM and ERP experience.
• High-volume customer interaction experience.
• Strong written and verbal communication skills.

Responsibilities

• Act as the first point of contact for trade customers via phone, email and in person.
• Provide advice on timber doors, mouldings, profiles and finishes.
• Respond to enquiries and quotation requests.
• Convert enquiries into confirmed orders.
• Build and maintain strong trade account relationships.
• Identify upselling and repeat-order opportunities.
• Resolve customer issues professionally and effectively.
• Process sales orders accurately through internal systems.
• Track customer orders through production and delivery.
• Keep customers updated on lead times and progress.
• Resolve order discrepancies before they impact customers.
• Conduct post-delivery customer follow-up.
• Manage trade accounts from enquiry through fulfilment.
• Maintain customer records and information.
• Complete data entry, filing and document management.
• Coordinate customer appointments and internal meetings.
• Process transactions accurately.
• Work alongside Sales, Production, Logistics and Purchasing teams.
• Confirm production lead times and delivery requirements.
• Resolve internal issues within agreed timeframes.
• Share customer feedback to improve service.
• Assist other departments during peak periods.
• Use ERP and CRM systems daily.
• Maintain product, pricing and market knowledge.
• Contribute to process improvements.
• Support reporting and system enhancements.
• Participate in ongoing training and development.

Skills

Trade sales

Quoting & estimating

Customer service

Account management

CRM usage

Tools

CRM systems

ERP systems

Job description

Chandler Macleod Group is seeking a Sales & Quoting Specialist in Melbourne to act as the primary contact for trade customers, handling enquiries, quotations, orders and account relationships.

You will collaborate with Manufacturing, Production and Logistics to ensure quotes are accurate and orders are delivered on time, while driving upsell opportunities and maintaining CRM/ERP data integrity.