Trade Desk & Yard Specialist – Builders’ Trusted Partner

Dahlsens; Canberra; On-site; AUD 39,000 - 47,000; Full time

Benefits offered by this job

Birthday day off (paid)

Be Well program

Uniform provided

Team member discounts

Education Assistance Program

EAP for you and family

Discount platform with retailers

Job summary

Dahlsens in Fyshwick (Canberra) seeks a Trade Desk Team Member to be the face of the branch for builders and trade customers. You will handle product inquiries, sales orders, and coordination across counter and yard, delivering outstanding service in person, by phone and via email.

You will work across trade desk and yard, support early deliveries, stock management, and administrative tasks, reporting to the Branch Manager.

Qualifications

• 3+ years' experience in a similar Trade Service & Sales or Counter Sales role (preferred)
• Background in warehouse, logistics, trade or building services environment (preferred)
• Product experience with timber and building materials (preferred)
• Current Forklift Licence (LF) (preferred)
• Highly organised with strong attention to detail and the ability to multitask
• Strong customer service, communication and interpersonal skills
• Experience with computer systems and comfortable with mathematical calculations
• Ability to adapt to shifting priorities, demands and timelines
• Experience in resolving issues, delivering to deadlines, and administrative duties
• A reliable team player who is energetic, self-driven and takes initiative every day

Responsibilities

• Providing exceptional customer service across the counter, phone and email
• Developing and maintaining in-depth knowledge of products and services to offer tailored solutions
• Engaging in active selling, recommending products and services that align with builder requirements
• Processing orders, preparing quotes and managing sales transactions efficiently and accurately
• Floating between the Trade Counter and Yard to assist during busy periods
• Supporting early morning deliveries and assisting in unloading materials safely
• Preparing and loading customer pick-up orders accurately and safely
• Assisting with stock management, replenishment and yard organisation
• Conducting regular inventory checks to ensure product availability and accuracy
• Organising deliveries and ensuring customer orders are dispatched in full and on time
• Undertaking administrative duties as directed by the Branch Manager, including phone and email correspondence
• Reporting hazards, near misses and incidents promptly via Donesafe
• Living the 'Our Circle of Care' principles - See, Say, Listen, Stop - and looking out for the safety of yourself, your team, our customers and the community

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Team player

Self-driven

Initiative

Issue resolution

Job description

Dahlsens in Fyshwick (Canberra) seeks a Trade Desk Team Member to be the face of the branch for builders and trade customers. You will handle product inquiries, sales orders, and coordination across counter and yard, delivering outstanding service in person, by phone and via email.

You will work across trade desk and yard, support early deliveries, stock management, and administrative tasks, reporting to the Branch Manager.