Trade Department Manager: Lead & Elevate Customer Experience

Keperra Warehouse; Brisbane; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount

Free OnePass membership

Exclusive member benefits

Paid parental leave

Annual festive gifts

Discounted cafe food

Job summary

Bunnings is seeking a Department Manager - Trade in Australia to lead a fast-paced, customer-focused team and drive growth in a commercial space. You will shape how our trade customers experience Bunnings, lead a team on the shop floor, and collaborate with Trade Specialists to deliver an end-to-end service.

You’ll balance day-to-day operations with longer-term planning, rostering, stock flow, and community engagement, while building strong customer partnerships and delivering results.

Qualifications

• Experience leading a team in a trade environment.
• Strong customer service focus and commercial outcomes.
• Ability to manage rostering, stock flow and day-to-day operations.

Responsibilities

• Lead & develop a team to deliver a consistent, knowledgeable and efficient experience for trade customers.
• Build strong relationships with key customers while driving sales through effective merchandising, strong availability and meaningful customer engagement.
• Work closely with Trade Specialists and the wider store team to deliver a seamless end-to-end experience.
• Use customer insights and feedback to improve service and strengthen long-term customer loyalty.
• Manage rostering, stock flow and day-to-day operations to keep everything running smoothly.
• Support community and local business connections that help grow your customer base.

Skills

People leadership

Customer service

Merchandising

Roster planning

Relationship building

Job description

Bunnings is seeking a Department Manager - Trade in Australia to lead a fast-paced, customer-focused team and drive growth in a commercial space. You will shape how our trade customers experience Bunnings, lead a team on the shop floor, and collaborate with Trade Specialists to deliver an end-to-end service.

You’ll balance day-to-day operations with longer-term planning, rostering, stock flow, and community engagement, while building strong customer partnerships and delivering results.