Trade Department Manager: Lead & Grow Customer Partnerships

Bunnings; Newstead; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Team discount

OnePass membership

Exclusive member benefits

12 weeks paid parental leave

Festive gifts

Job summary

Bunnings is looking for a Department Manager - Trade to lead a high-energy team in a fast-paced, customer-focused environment. You will shape how our commercial customers experience Bunnings, driving growth and building capability within a supportive store leadership team.

You will oversee rostering, stock flow, and day-to-day operations while fostering strong relationships with key customers and Trade Specialists to deliver an exceptional end-to-end experience.

Qualifications

• Strong understanding of customer service and commercial outcomes.
• Lead by example in safe work practices and ensure team members follow procedures.
• Be able to connect with customers and teams and interact confidently.
• Act with integrity and prioritise tasks in a fast environment.

Responsibilities

• Lead and develop a team to deliver a knowledgeable and efficient experience for trade customers.
• Build strong relationships with key customers and drive sales through effective merchandising and availability.
• Collaborate with Trade Specialists and store team to deliver a seamless end-to-end experience.
• Use customer insights to improve service and strengthen long-term loyalty.
• Manage rostering, stock flow and day-to-day operations to keep things running smoothly.
• Support community and local business connections to grow your customer base.

Skills

Customer service

Leadership

Team management

Merchandising

Communication

Job description

Bunnings is looking for a Department Manager - Trade to lead a high-energy team in a fast-paced, customer-focused environment. You will shape how our commercial customers experience Bunnings, driving growth and building capability within a supportive store leadership team.

You will oversee rostering, stock flow, and day-to-day operations while fostering strong relationships with key customers and Trade Specialists to deliver an exceptional end-to-end experience.