Trade Counter Specialist - Customer Service & Delivery

Reece Group; Hamilton; On-site; AUD 42,000 - 54,000; Full time

Benefits offered by this job

Performance based bonuses

Paid annual leave

Continuous learning and development

Generous discounts for bathroom/kitche

Reece Boost - cashback & discounts

Paid parental leave

Job summary

Reece Group in Hamilton is seeking a customer-focused team member to support plumbers and tradespeople at the Trade Counter. You will help customers in‑person and over the phone, provide quotes, and manage stock, packing and occasional deliveries to keep the branch running smoothly.

Join a team that values high service standards, safety, and teamwork. You’ll learn about products and systems, with opportunities for career growth across our network and head office, plus employee discounts and

Qualifications

• Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone.
• Can pick orders, maintain shop floor displays and ensure information provided is accurate.
• Is tech-savvy and adaptable to learning new systems.
• Has a clean, valid driver’s licence and is open to working various shifts, including weekends.
• Wants to develop their career - either locally within our network or head office.

Responsibilities

• Providing customer service and information about products.
• Providing quotes both in person and over the phone.
• Undertaking pick packing and stock control activities.
• Help keep the branch tidy and safe.
• Make occasional deliveries to customers using a company vehicle.

Skills

Retail experience

Customer service

Order picking

Tech savvy

Driver's license

Weekend availability

Career development

Job description

Reece Group in Hamilton is seeking a customer-focused team member to support plumbers and tradespeople at the Trade Counter. You will help customers in‑person and over the phone, provide quotes, and manage stock, packing and occasional deliveries to keep the branch running smoothly.

Join a team that values high service standards, safety, and teamwork. You’ll learn about products and systems, with opportunities for career growth across our network and head office, plus employee discounts and