Trade Centre - Manager

Capral Aluminium; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Permanent, full-time role

Company vehicle

Performance bonus

Career development

EAP

Job summary

Capral Aluminium, Australia’s largest aluminium extruder and distributor, is seeking a hands-on leader to manage the Archerfield Trade Centre and lead a team of about 11 across customer service, sales and warehouse operations.

This permanent, full-time role offers a company vehicle, a performance bonus, clear progression into centre management and strong career development within a national business.

Qualifications

• Experience leading teams in customer service, sales, warehousing or similar operations.
• Ability to coach and motivate staff to achieve service standards and KPIs.
• Strong communication and interpersonal skills with a focus on safety and quality.

Responsibilities

• Lead, coach and develop a team across Customer Service, Internal Sales, External Sales and Warehouse Operations.
• Foster a positive workplace culture that encourages teamwork, accountability and continuous improvement.
• Champion workplace safety, ensuring safe work practices and compliance with company policies and legislative requirements.
• Support sales performance, identify growth opportunities and build strong customer relationships.
• Deliver excellent customer service by ensuring service standards are consistently achieved.
• Oversee day-to-day Centre operations, including warehousing, inventory management, fabrication, dispatch and deliveries.
• Take responsibility for Centre performance, working with senior management to manage budgets, monitor KPIs and identify opportunities for improvement.
• Support workforce planning, staffing requirements and employee development.
• Monitor performance through KPIs, reporting and continuous improvement initiatives.
• Build strong relationships with customers, suppliers and internal stakeholders.

Skills

Leadership

Customer service

Team development

KPI budgeting

Communication

Planning

Tools

SAP

Job description

READY TO STEP UP INTO MANAGEMENT?
Company Vehicle | Performance Bonus | Monday-Friday

Are you an experienced Supervisor, Team Leader or Assistant Manager looking for your next career opportunity? Join Capral Aluminium, Australia’s largest aluminium extruder and distributor, and take the next step in your leadership career.

We’re looking for a hands-on, motivated leader to manage our established Archerfield Trade Centre, supporting a team of approximately 11 employees across customer service, sales and warehouse operations.

You don’t need to be an experienced Branch Manager or come from the aluminium industry. We’re looking for someone who knows how to lead a team, deliver great customer service and keep daily operations running smoothly.

This is an opportunity to build on your existing leadership experience, develop your commercial management skills and grow your career with an established national business.

WHAT’S ON OFFER

• Permanent, full-time role - Monday to Friday
• Fully maintained company vehicle
• Performance bonus
• Opportunity to step into Centre management and develop your leadership career
• Genuine career development and internal promotion opportunities
• Employee Assistance Program (EAP)

PRIMARY RESPONSIBILITIES

• Lead, coach and develop a team across Customer Service, Internal Sales, External Sales and Warehouse Operations.
• Foster a positive workplace culture that encourages teamwork, accountability and continuous improvement.
• Champion workplace safety, ensuring safe work practices and compliance with company policies and legislative requirements.
• Support sales performance, identify growth opportunities and build strong customer relationships.
• Deliver excellent customer service by ensuring service standards are consistently achieved.
• Oversee day-to-day Centre operations, including warehousing, inventory management, fabrication, dispatch and deliveries.
• Take responsibility for Centre performance, working with senior management to manage budgets, monitor KPIs and identify opportunities for improvement.
• Support workforce planning, staffing requirements and employee development.
• Monitor performance through KPIs, reporting and continuous improvement initiatives.
• Build strong relationships with customers, suppliers and internal stakeholders.

ABOUT YOU

You’re a practical, approachable and motivated leader who enjoys working alongside your team, building customer relationships and achieving results.

You may already be managing a small team or operation, or you’re an experienced Supervisor, Team Leader or 2IC looking for an opportunity to progress into a broader management role.

To be successful, you’ll bring:

• Previous leadership experience in customer service, sales, warehousing or operational environments.
• Customer-facing sales experience with a focus on building relationships and delivering great service.
• The ability to lead, coach and motivate a team.
• An understanding of business performance, budgets and KPIs, with a willingness to further develop your commercial management skills.
• Strong organisational and planning skills, with the ability to manage competing priorities.
• Excellent communication and interpersonal skills.

Experience with inventory and operational processes. - A practical, solutions-focused approach to problem-solving. - A genuine commitment to workplace safety and employee wellbeing. - Willingness to travel occasionally as required.

Desirable, but not essential:

Experience in aluminium, building products, manufacturing, metals or trade industries.
Familiarity with SAP or similar business systems. - Forklift licence or experience working within warehouse operations.

Applicants must be prepared to undertake a pre-employment medical, including drug and alcohol testing.

As part of our diversity and inclusion journey, Capral is aiming to increase the representation of women across our businesses. We strongly encourage female applicants to apply for this position.

EMPLOYMENT AT CAPRAL:

Our strong values-based culture is a key part of looking after our people. Capral’s five core values of Safety First, Customer Success, Play Fair, Better Every Day and Own It form the basis of all aspects of our operations.

If you’re ready to take the next step in your leadership career and make a real contribution to our business, we’d love to hear from you.