Track Supervisor & Senior Reception Roles

Game Over; Gold Coast City; On-site; AUD 52,000 - 70,000; Full time

Job summary

Game Over Gold Coast - Helensvale, part of Game Over Entertainment Group, seeks an experienced Track Supervisor or Senior Reception to join our Helensvale venue. The role blends guest-facing leadership with day-to-day operations.

The successful candidate will lead front-of-house teams, oversee opening and closing shifts, and support management while maintaining safety and guest satisfaction. Experience in hospitality or entertainment and the ability to lead by example are highly regarded;

Qualifications

• Experience in hospitality, entertainment or venue operations, ready to step into leadership.
• Proven ability to lead by example and manage staff.
• Strong communication and guest-service focus.

Responsibilities

• Leading reception and front-of-house operations.
• Acting as a senior point of contact for guests and staff.
• Supporting opening, closing and shift coordination.
• Supervising and assisting team members across attractions.
• Running karting safety briefings, races and laser tag missions.
• Assisting with parties, events, catering and group bookings.
• Maintaining service standards and a positive team culture.

Skills

Hospitality leadership

Guest service

People management

Front-of-house

Team leadership

Event coordination

Job description

Track Supervisor or Senior Reception Roles

Game Over Gold Coast - Helensvale

Australia's leading indoor family entertainment company, Game Over Entertainment Group, is seeking experienced Track Supervisor or Senior Reception people to join our Gold Coast venue at Helensvale.

Game Over has been successfully operating for over 12 years and is firmly established as one of QLD's premier indoor entertainment destinations. The wider Game Over Group operates venues in Brisbane and across New Zealand (Auckland, Christchurch and Queenstown), with new locations currently under development in North Lakes and East Auckland. It's an exciting time to step into a senior role within a growing entertainment brand.

Our Gold Coast venue is a 4,000 sqm indoor family entertainment centre featuring:

Rock Climbing

Laser Tag arena

Food & beverage offering

About the Role

This position is suited to someone looking to take the next step beyond general casual work. The role will be appointed as Track Supervisor or Senior Reception Team Member, depending on experience, and can be casual, part-time or full-time. We're open to discussing flexibility for the right candidate.

You'll play a key role in day-to-day operations, front-of-house leadership, and supporting the management team, and a key role in the operation of the karting track while still being hands-on with guests and staff.

Key Responsibilities May Include:

Leading reception and front-of-house operations

Acting as a senior point of contact for guests and staff

Supporting daily opening, closing and shift coordination

Supervising and assisting team members across attractions

Running attractions including karting safety briefings, races and laser tag missions

Assisting with parties, events, catering and group bookings

Maintaining service standards and a positive team culture

About You

This role is ideal for someone with proven experience in hospitality, entertainment, customer service or venue operations who is ready to step into a more responsible, leadership-focused position.

You will ideally bring:

Previous relevant experience in hospitality, entertainment or customer-facing leadership roles

Strong communication and people-management skills

A professional, confident and guest-focused approach

The ability to lead by example and support a team

Excellent personal presentation and reliability

Flexibility to work weekends, evenings and varied shifts

Experience with attractions such as go-karts, laser tag, arcades, parties or events will be highly regarded, but is not essential for the right person.

If you're looking for a role with real responsibility, career progression, and the chance to be part of a growing entertainment group, we'd love to hear from you.