Assistant Venue Manager

X Golf Clyde North; City of Melbourne; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Complimentary simulator use

Team discounts

Job summary

X-Golf Clyde North is seeking an energetic Assistant Venue Manager to lead daily operations, drive sales and deliver exceptional customer experiences in a fast-paced venue.

You will work alongside the Venue Manager, coaching the team, coordinating events and building local partnerships to grow memberships and competitions.

Qualifications

• Experience in hospitality or entertainment venues.
• Proven ability to lead a team and drive sales.
• Strong communication and relationship-building skills.

Responsibilities

• Deliver outstanding customer experiences from arrival to departure.
• Lead by example to create a fun, welcoming atmosphere.
• Assist in achieving weekly and monthly sales and customer targets.
• Drive growth in memberships, leagues, functions and events.
• Coordinate corporate events, parties and private bookings.
• Build relationships with local businesses and groups to generate new business.
• Plan and execute local area marketing initiatives and promotions.
• Coach team members to maintain service standards and operational excellence.
• Ensure venue cleanliness, safety and brand presentation.

Skills

Customer focus

Team leadership

Hospitality experience

Events coordination

Sales driven

Operations management

Tools

POS systems

Booking systems

Job description

At X-Golf, we create unforgettable experiences through world-class golf simulators, premium food and beverage, corporate events, competitions and social entertainment.

We’re looking for an energetic, customer-focused Assistant Venue Manager who thrives in a fast-paced environment and enjoys leading people, driving business performance and creating memorable customer experiences.

Every day is different. One day you’ll be helping run a corporate event, the next you’ll be coaching your team to deliver exceptional service, building relationships with local businesses, or helping grow memberships and competitions.

If you’re passionate about hospitality, events, sport or entertainment and are looking for genuine career progression, we’d love to hear from you.

About the Role

Working alongside the Venue Manager, you’ll play a key role in the day-to-day operation and ongoing success of the venue.

You’ll help lead the team, drive sales initiatives, support local marketing, coordinate events and ensure every customer leaves wanting to come back.

Success in this role comes from creating outstanding experiences while continually improving venue performance across customer service, functions, competitions, memberships and repeat visitation.

Key Responsibilities

Deliver exceptional customer experiences from arrival through to departure.

Lead by example, creating a fun, energetic and welcoming atmosphere for customers and staff.

Support the Venue Manager in achieving weekly and monthly sales, operational and customer experience targets.

Drive growth across memberships, competitions, leagues, functions and events.

Coordinate and deliver corporate events, birthday parties, sporting club functions and private bookings.

Build relationships with local businesses, schools, sporting clubs and community groups to generate new business opportunities.

Assist in planning and executing local area marketing initiatives and promotional campaigns.

Coach and develop team members to deliver consistent service standards and operational excellence.

Ensure the venue is clean, safe and presented to the highest brand standards at all times.

Support rostering, stock control, venue administration and day-to-day operational activities.

Conduct basic troubleshooting of simulator technology and coordinate technical support when required.

Ensure enquiries via phone, email and online channels are responded to promptly and professionally.

Assist in coordinating team meetings, training and action plans that drive continuous improvement.

Maintain compliance with company policies, procedures and venue standards.

About You

You’ll be someone who enjoys taking ownership, leading from the front and creating a positive team culture.

You’ll ideally have:

Previous experience in hospitality, entertainment or customer service.

Experience coordinating events or functions.

Strong communication and relationship-building skills.

Confidence leading and motivating a team.

Excellent organisational and time management skills.

A proactive mindset with the ability to prioritise competing tasks.

A commercial mindset with an interest in growing venue performance.

Experience using POS and booking systems.

Current RSA (or willingness to obtain one).

Current Working with Children’s Check (or willingness to obtain one).

An interest in golf is highly regarded, but absolutely not essential.

Why Join X-Golf?

Join Australia’s fastest-growing indoor golf and entertainment network.

Genuine opportunities for career progression into Venue Management, Multi-Venue Leadership and Support Office roles.

Ongoing leadership and operational training.

Work in a fun, fast-paced environment where no two days are the same.

Be part of a supportive team passionate about delivering amazing customer experiences.

Staff benefits including complimentary simulator use and team discounts.

Help shape the future of one of Australia’s most exciting entertainment brands.

About X-Golf

X-Golf combines industry-leading golf simulator technology with premium hospitality, creating venues where people come together to play, compete, celebrate and connect.

With a rapidly expanding national network, we’re continuing to invest in our people, our venues and the experiences we deliver every day.

If you’re looking for more than just another hospitality job and want to build a long-term career with a growing Australian brand, we’d love to hear from you.