Track Operations Lead & Team Coach

Red Hawk Resort + Casino; Casino; On-site; AUD 76,000 - 103,000; Full time

Job summary

Red Hawk Resort + Casino is seeking a Track Marshall Lead to support the Operations Supervisors on a daily basis. This full-time, hourly role involves leading hourly staff, training, cost control, service standards, and safety and security.

You will work with management to foster ownership and accountability while maintaining high quality standards and guest satisfaction. The Lead Track Marshall will supervise track and mechanic teams, ensure safe, efficient race operations, and uphold company

Qualifications

• Proven leadership and team skills with ability to motivate and manage staff at all levels.
• Strong written, verbal and organizational skills.
• Ability to work with minimal supervision and make independent decisions.
• Willingness to work a flexible schedule including holidays, nights and weekends.
• Gregarious, upbeat and outgoing personality.

Responsibilities

• Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
• Accountable to maximize daily sales and effectively manage costs, labor and cash control.
• Maintain opening, running and closing duties for department.
• Customer interaction and auditing of customer experience including event execution.
• Ensuring track personnel run races safely and efficiently; maintain karts in peak condition.
• Ensure staff adhere to policies and provide outstanding customer service.
• Order and purchase operation supplies, concessions, and retail merchandise.
• Perform operational paperwork including safety, payroll, facility; contribute to schedules and communications.
• Provide regular reports to Management; maintain facility appearance and storage areas.
• Coordinate with leadership to ensure maintenance is performed quickly and staff feedback is shared.

Skills

Leadership

Staff motivation

Team management

Communication

Decision making

Flexible schedule

Safety awareness

Customer service

Job description

Red Hawk Resort + Casino is seeking a Track Marshall Lead to support the Operations Supervisors on a daily basis. This full-time, hourly role involves leading hourly staff, training, cost control, service standards, and safety and security.

You will work with management to foster ownership and accountability while maintaining high quality standards and guest satisfaction. The Lead Track Marshall will supervise track and mechanic teams, ensure safe, efficient race operations, and uphold company