Clubhouse Operations & Guest Experience Lead

Hawks Nest Golf Club; Hawks Nest; On-site; AUD 85,000 - 110,000; Full time

Job summary

Hawks Nest Golf Club is seeking an experienced Operations/House Manager to oversee the Clubhouse, bar, gaming and member services. You will lead operational teams, ensure service excellence, and manage staffing, budgeting and compliance in a busy leisure venue.

You will report to the General Manager and contribute to achieving financial, operational and member service goals while maintaining a safe, welcoming environment.

Qualifications

• Experience leading clubhouse/food & beverage teams.
• Knowledge of gaming and liquor licensing compliance beneficial.
• Ability to manage budgets, labour, and supplier relationships.

Responsibilities

• Oversee day-to-day Clubhouse operations and staffing.
• Supervise bar, gaming, restaurant and golf operations.
• Lead health and safety, compliance with policies and legislation.
• Manage staff rosters and training; maintain records.
• Engage with members and guests to ensure high service standards.
• Partner with General Manager on budgets and performance metrics.

Skills

Leadership

Operations management

Staff rostering

Customer service

Budgeting

Education

Bachelor's degree in Hospitality

Tools

MS Office

POS systems

Job description

Hawks Nest Golf Club is seeking an experienced Operations/House Manager to oversee the Clubhouse, bar, gaming and member services. You will lead operational teams, ensure service excellence, and manage staffing, budgeting and compliance in a busy leisure venue.

You will report to the General Manager and contribute to achieving financial, operational and member service goals while maintaining a safe, welcoming environment.