Tow Truck Operator / Tow Truck Driver

The NRMA; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Tow training program

Ride-along coaching

Travel discounts

NRMA Rewards membership

Insurance discounts

Job summary

The NRMA is seeking a dedicated Tow Truck Operator based at Prestons to join our roadside assistance team. You will respond to calls, load, transport and unload vehicles, and deliver first-class customer service while adhering to road rules.

You'll hold a NSW Medium Rigid license or higher, be eligible for a Tow Truck Certificate, and work a rotating 12-hour shift across a 7-day week. The role offers training at the NRMA Towing Centre and opportunities to grow with the NRMA Group.

Qualifications

• Full NSW Medium Rigid Driver’s Licence (or higher)
• Tow Truck Driver’s Certificate or eligible to obtain one prior to commencement
• Exceptional customer service and ability to work across diverse communities
• Strong communication and active listening skills
• Flexibility to work a rotating 7-day roster with 12-hour shifts (6am–8pm)

Responsibilities

• Respond to road service calls and perform loading, transport and unloading of vehicles
• Represent the NRMA brand with a customer-first service approach
• Assess vehicle breakdowns and determine the safest, most effective recovery action
• Maintain equipment, tools and uniforms to a high standard
• Collaborate with teams and participate in trainings and safety initiatives

Skills

Customer service

Communication

Team player

Adaptable

Education

NSW Medium Rigid license

Job description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.
That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.
Job Description

• Are you passionate about helping others and eager to find a role where you have shift flexibility?
• Industry-leading Tow Training program includes full training and support to obtain your Tow Truck Certificate.
• Be a part of a team that’s been named most satisfied customer for Roadside Assistance for the fourth year in a row by Canstar.

What You'll Do
NRMA Tow Truck Operators play an important role in supporting our members across Australia by helping to keep them safe and moving. You will be on the frontline providing towing assistance while creating memorable member experiences.
A Day In The Life Of Includes

• Responding to road service calls, loading, transporting and unloading vehicles. Doing so in in a professional manner while adhering to all road rules.
• Helping to represent the NRMA brand by understanding the needs of the customer and demonstrating customer-first service solutions.
• Utilising your towing and transportation expertise to analyse the vehicle breakdown position and identify the most appropriate action to recover, secure and transport the vehicle according with safety standards and tow truck regulations.
• Ensure clear and appropriate communication with members, ensuring member safety and excellent customer service at all stages during the recovery process.
• Maintain tools, uniforms and equipment so that presentation is kept to a high standard and in a serviceable condition.
• Actively contribute to working groups, toolbox talks, trials and committees to enhance operations.
• Check out a video of the day in the life of an NRMA towie below!

What You'll Bring

• A full valid NSW Medium Rigid Driver’s License (or higher)
• A valid Tow Truck Driver’s Certificate or be eligible to obtain one prior to commencement.
• Flexibility to work on a rotating roster over a 7-day week (including public holidays) – for 12-hour shifts between 6am – 8:00pm.
• Exceptional customer service skills and demonstrated experience to work effectively across diverse communities.
• Knowledge and understanding of safe work practices with the ability to follow safe work procedures to ensure the highest level of safety is maintained.
• Excellent communication and active listening skills.
• A strong team player with a flexible and robust attitude, together with a positive mindset.
• An ability to adapt to change and work within new and changing parameters.
• A passion for transportation, cars or trucking and/or relevant experience in the industry is desirable.

This position will be based out of our Prestons depot and you will be required to pick up and drop off your tow truck from this location daily.
What’s In It For You

• Industry-leading Tow Training program at the new NRMA Towing Centre for Excellence including full training and support to obtain your Tow Truck Certificate.
• Full training and support provided at the NRMA Towing Centre, including ride-along coaching with experienced drivers.
• Progressive flexibility, leave and well-being benefits to balance all of life's priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us

Know Your Belong
We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team
Join the NRMA and grow your career with us.
Additional Information
Shortlisted applicants will be invited to complete a phone interview, please monitor your email inbox including junk mail.
If you have been referred, don’t forget to note this in your application. If you have applied for this position within the last 6 months, you don’t need to reapply – your application will be assessed, and we will be in touch if your application is shortlisted further.
Please note: an offer for this role will be subject to successful pre-employment checks including reference checks, pre-employment medical assessments and a National Police Check. A Driving History check will be requested prior to the interview stage and must pass NRMA’s Driving History requirements for this position.