Tow Truck Operator - Elite Training & Flexible Shifts

The NRMA; Sydney; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Tow training program

Ride-along coaching

Travel discounts

NRMA Rewards membership

Insurance discounts

Job summary

The NRMA is seeking a dedicated Tow Truck Operator based at Prestons to join our roadside assistance team. You will respond to calls, load, transport and unload vehicles, and deliver first-class customer service while adhering to road rules.

You'll hold a NSW Medium Rigid license or higher, be eligible for a Tow Truck Certificate, and work a rotating 12-hour shift across a 7-day week. The role offers training at the NRMA Towing Centre and opportunities to grow with the NRMA Group.

Qualifications

• Full NSW Medium Rigid Driver’s Licence (or higher)
• Tow Truck Driver’s Certificate or eligible to obtain one prior to commencement
• Exceptional customer service and ability to work across diverse communities
• Strong communication and active listening skills
• Flexibility to work a rotating 7-day roster with 12-hour shifts (6am–8pm)

Responsibilities

• Respond to road service calls and perform loading, transport and unloading of vehicles
• Represent the NRMA brand with a customer-first service approach
• Assess vehicle breakdowns and determine the safest, most effective recovery action
• Maintain equipment, tools and uniforms to a high standard
• Collaborate with teams and participate in trainings and safety initiatives

Skills

Customer service

Communication

Team player

Adaptable

Education

NSW Medium Rigid license

Job description

The NRMA is seeking a dedicated Tow Truck Operator based at Prestons to join our roadside assistance team. You will respond to calls, load, transport and unload vehicles, and deliver first-class customer service while adhering to road rules.

You'll hold a NSW Medium Rigid license or higher, be eligible for a Tow Truck Certificate, and work a rotating 12-hour shift across a 7-day week. The role offers training at the NRMA Towing Centre and opportunities to grow with the NRMA Group.