Training and Delivery Coordinator

NRMA; Sydney; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Progressive flexibility

Travel discounts

NRMA Rewards membership

Job summary

NRMA is seeking a Training and Delivery Coordinator to streamline driver training programs, coordinate instructors and resources, and manage end-to-end administration. You will support customers from enquiry to delivery, while ensuring data accuracy and compliance across systems.

The role emphasizes continuous improvement, digital tooling adoption, and collaboration with internal teams to deliver high-quality training experiences across Drive School, Corporate Driver Training, and related

Qualifications

• Experience in customer service, sales support, administration or service delivery coordination.
• Strong organisation and scheduling skills.
• Great attention to detail and confidence working with data, records and business systems.
• Clear communication skills and a customer-first approach.
• A continuous improvement mindset, with an interest in using digital tools or AI to make work easier and more efficient.
• Experience in training, an RTO, LMS, compliance or financial administration would be a bonus.

Responsibilities

• Coordinate and allocate instructor and trainer resources across driver training programs, aligning schedules with demand, availability and program priorities.
• Manage program logistics, including venues, equipment, training materials, rostering, system setup and delivery readiness.
• Support end-to-end program administration including quotes, bookings, invoicing, purchase orders, payments and accurate record keeping.
• Provide professional customer support across Drive School and Corporate Driver Training bookings, changes, cancellations and enquiries.
• Act as an escalation point for complex customer issues, resolving complaints and service matters in line with NRMA standards.
• Maintain accurate data across systems to support compliance, reporting, invoicing and operational planning.
• Support Safer Drivers Course coordination and reporting requirements, including Transport for NSW requirements.
• Identify opportunities to improve workflows, reduce manual tasks and support the adoption of digital and AI-enabled tools across training delivery.

Skills

Customer service experience

Organisation & scheduling

Data accuracy

Customer communication

Continuous improvement

Training/LMS familiarity

Job description

Company Description

We're one of Australia's most trusted brands and proudly member owned, with our people and community at the heart of everything we do. From our legendary Roadside assistance to electric vehicle charging networks, the NRMA Group also owns and operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Fantasea Cruising.

That's why a career with us means creating the future you want, while helping the NRMA Group to keep moving Australia forward. Together, we can make a difference.

Job Description

Join NRMA Driver Training as a Training and Delivery Coordinator andhelp keepour Corporate Driver Training, Drive School and Safer Drivers Course programsrunning smoothly. In this fast-paced role,you’llcoordinate schedules, resources and program administration, support customers from enquiry through to delivery, and use data, digitaltoolsand continuous improvement to create a seamless experience for customers,instructorsand internal teams.

What You'll Do

• Coordinate andallocateinstructor and trainer resources across driver training programs, aligning schedules with demand,availabilityand program priorities.




• Manage programlogistics, including venues, equipment, training materials, rostering, systemsetupand delivery readiness.




• Support end-to-end program administration including quotes, bookings, invoicing, purchase orders,paymentsandaccuraterecord keeping.




• Provide professional customer support across Drive School and Corporate Driver Training bookings, changes,cancellationsand enquiries.




• Act as an escalation point for complex customer issues, resolving complaints and service matters in line with NRMA standards.




• Maintainaccuratedata across systems to support compliance, reporting,invoicingand operational planning.




• Support Safer Drivers Course coordination and reporting requirements, including Transport for NSW requirements.




• Identifyopportunities to improve workflows, reduce manualtasksand support the adoption of digital and AI-enabled tools across training delivery.

What You'll Bring

• Experience in customer service, sales support,administrationor service delivery coordination.




• Strong organisation and scheduling skills, with the ability to manage competing priorities.




• Great attention to detail and confidence working with data,recordsand business systems.




• Clear communication skills and a customer-first approach.




• A continuous improvement mindset, with an interest in using digital tools or AI to make work easier and more efficient.




• Experience in training, an RTO, LMS, compliance or financial administration would be a bonus.

What'sin it for you?

At the NRMA wearen’tjust about discounts(although you do get these too). We offer benefits to help make work and lifejust rightfor you!

• Progressive flexibility,leaveand well-being benefits to balance all of life's priorities




• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts




• ComplimentarymyNRMARewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more




• Discounts on a range of NRMA personal insurance products including car, home & travel




• Grow, progress or relocate your career and move around the NRMA Group ordifferent locationswith us.

Know you belong

We’refor inclusion, diversity andrepresentingthe members, guests,customersand communities we serve.That’swhy we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

Successful applicants willbe requiredto complete pre-employment checks.