Tour Operations Coordinator

Untitled Group; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Untitled Group is seeking a Tour Operations Coordinator to join the Touring team in Melbourne on a permanent basis. You will support routing, budgets, contracts and visas, coordinating with promoters, venues and production.

With 2+ years in tour or event operations, you will manage schedules, forecasts and reporting while keeping tours compliant and on time. This role sits in Windsor-based operations with opportunities to attend major festivals.

Qualifications

• 2+ years in tour operations or event coordination in music or entertainment.
• Solid knowledge of the Australian music landscape; international exposure is a plus.
• Strong Microsoft Excel and financial reporting skills.
• Experience drafting, reviewing and managing contracts, permits, licences and insurance.

Responsibilities

• Assisting with routing, budgets and offer notes for tours.
• Tracking tour budgets, forecasting and financial reporting.
• Coordinating logistics with promoters, venues and production teams.
• Drafting, reviewing and managing contracts, permits, licences and insurance.
• Supporting international tour prep, including visas, travel documents and insurance.
• Planning and coordinating artist itineraries, travel, accommodation and technical requirements.
• Working with artists, management, agents and production teams to nail down show needs.
• Distributing itineraries and managing schedules for artists and tour teams.
• Providing operational support during shows and festivals, including on-site logistics and accreditation.
• Maintaining accurate file management and documentation systems.
• Creating artist performance and audience reports.
• Monitoring releases, campaigns and key sales initiatives.
• Building and maintaining relationships with artists, agents, promoters and venues.

Skills

Microsoft Office

Google Suite

Asana

Monday.com

Adobe Acrobat

Tools

Excel

Budgeting tools

Job description

Untitled Group is looking for a Tour Operations Coordinator to join our Touring team on a permanent basis. You'll work closely with our Tour Operations Managers and Promoters across every operational layer of a tour, budgeting, ticket onsales, artist contracting, venue booking and the small logistical threads that have to come together for a tour to actually work. You'll be the person artists, crew, agents and venues rely on to keep things moving, compliant and on time.

We're after someone with 2+ years of hands-on tour or event operations experience in music or entertainment, who's as comfortable in a spreadsheet building a tour budget as they are on a phone chasing a venue contact the day before a show.

ABOUT US

Untitled Group is Australia’s largest independent music and events company, and the team behind festivals including Beyond The Valley, Wildlands, Ability Fest, and Pitch Music & Arts. Beyond our flagship festivals, we also work across artist touring, artist management and operate a booking agency.

Based in Windsor, we’re a professional yet fun-loving crew. Our purpose is to create unforgettable experiences that leave a lasting, positive impact on people’s lives. By joining our team, you’ll play a direct role in bringing that purpose to life. And of course, you’ll have the opportunity to attend the very festivals and events we create.

HERE’S WHERE YOU’LL BE SPENDING YOUR TIME

• Assisting with routing, budgets and offer notes for tours
• Tracking tour budgets, forecasting and financial reporting
• Coordinating logistics with promoters, venues and production teams
• Drafting, reviewing and managing contracts, permits, licences and insurance
• Supporting international tour prep, including visas, travel documents and insurance
• Researching and securing venues, maintaining our contact and deals database
• Planning and coordinating artist itineraries, travel, accommodation and technical requirements
• Working with artists, management, agents and production teams to nail down show needs
• Distributing itineraries and managing schedules for artists and tour teams
• Providing operational support during shows and festivals, including on-site logistics and accreditation
• Maintaining accurate file management and documentation systems
• Creating artist performance and audience reports
• Monitoring releases, campaigns and key sales initiatives
• Building and maintaining relationships with artists, agents, promoters and venues
• Supporting strategies to maximise ticket sales and revenue growth
• Spotting trends and opportunities in live entertainment

WHAT YOU BRING

• 2+ years' experience in tour operations, tour or event coordination, or similar in music or entertainment
• Solid knowledge of the Australian music landscape; international exposure is a plus
• Strong Microsoft Office (Excel, Word) and Google Suite skills, plus experience with project management platforms like Asana or Monday.com
• Experience with Adobe Acrobat/PDF tools; contract management system experience a plus
• Sharp attention to detail and strong organisational skills
• A proactive, problem-solving mindset and genuine interest in process and efficiency
• Experience managing budgets, contracts and permits to keep tours delivered on time, within scope and compliant

STRENGTHS, SKILLS & ATTRIBUTES

• Organised and detail-oriented
• Ability to multitask and manage competing priorities
• Proactive and resourceful in problem-solving
• Collaborative team player with a genuine passion for live music
• Strong communication and interpersonal skills, with the ability to build and maintain relationships across artists, promoters and production teams