Tour Guide

Accor; Manly; On-site; AUD 50,000 - 75,000; Full time

Benefits offered by this job

Discretionary tips

Accor Staff Benefits Globally

Free onsite parking

Exclusive access to Quarantine Beach

Discounts for accommodation

Employee Assistance Program

Job summary

Q Station is seeking an enthusiastic Tour Guide to bring its eerie history to life. You will accompany visitors on tours, sharing captivating historical and paranormal narratives while engaging diverse audiences from school groups to the public.

In addition to guiding, you will support bookings and enquiries at the Visitor Services desk, ensuring a smooth operation and unforgettable experiences at this unique harbour-side location.

Qualifications

• Experience in tourism or learning environments is desirable.
• Ability to deliver engaging commentary including historical and paranormal content.
• Knowledge of NSW curriculum or willingness to learn and adapt tours for student groups.
• Experience using booking or reservation systems is advantageous.
• Valid Working With Children Check is required or ability to obtain.
• Valid First Aid Certificate is required or ability to obtain.

Responsibilities

• Guide visitors on tours, delivering informative commentary on history, culture and ecology.
• Lead public Ghost Tours and education programs for school groups outdoors.
• Support Visitor Services desk with bookings and enquiries.
• Collaborate with guides to ensure a memorable and safe guest experience.

Skills

Storytelling

Public speaking

History knowledge

Customer service

Communication

Teamwork

Flexibility

Job description

Are you a storyteller with a passion for history, education, and the supernatural? We're seeking an exceptional Tour Guide to bring to life the eerie and fascinating tales of Q Station's past.

Your role:

Deliver and curate immersive, spine-tingling tour experiences that captivate and thrill our guests.

Share the history of our site with passion and authenticity.

Bring a creative, informative approach to each tour, ensuring guests leave with unforgettable memories.

Support the Visitor Services desk, including processing bookings, answering phone and email enquiries, and assisting guests with tour information.

If you have a flair for creativity and a love for history, this is your chance to be part of something truly unique. Are you ready to make history…and maybe even experience it?

About Q Station

Q Station Hotel (North Head Operations Pty Ltd) is located in the heart of Sydney Harbour National Park - Manly, offering a range of incredible experiences from boutique accommodation, stunning wedding venues, modern conference facilities, a waterfront restaurant and Sydney's best ghost and history tours.

Despite the rich history and incredible views, what makes Q Station most exciting is the passionate, professional and dedicated team that curate once in a lifetime experiences for everyone who visits the property.

People are at the core of everything we do, and our commitment is to ensure long-term success and development for every person who chooses to make Q Station the place they love to work. We are proud of the opportunities we provide to our team to grow their skills and careers in hotels and hospitality.

The Opportunity

As a Tour Guide at Q Station, you will accompany visitors on tours, providing informative commentary about the historical, cultural, and ecological significance of key points of interest. You will work alongside a team of enthusiastic guides to deliver a range of experiences, including public Ghost Tours and education programs for school groups - from kindergarten through to tertiary levels - in an outdoor learning environment.

Alongside guiding, you will support the smooth running of our Visitor Services desk, processing bookings, managing phone and in-person enquiries, and assisting with general administration.

Reporting to the Assistant Experience Manager, you are central to the team's success in delivering an exceptional guest experience.

Our successful candidate will…

• Be enthusiastic and able to inspire interest in history, storytelling, and the site's unique narratives.
• Engage diverse audiences - from K–Tertiary students to the general public - across both daytime education programs and evening Ghost Tours.
• Deliver confident, engaging commentary, including historical and paranormal content, in a respectful, visitor-focused manner.
• Demonstrate a passion for history and storytelling, with the ability to deliver meaningful and engaging tours.
• Have strong organisational skills and attention to detail, with confidence handling bookings, phone enquiries and front desk administration.
• Communicate clearly and professionally, adjusting communication to suit different audiences.
• Work independently and as part of a team, showing initiative and strong collaboration skills.
• Maintain a positive, solutions-focused approach with visitors and colleagues.
• Create a welcoming environment that ensures a memorable and safe visitor experience.
• Be comfortable working outdoors, leading tours after dark, and navigating varied terrain.
• Hold (or be able to obtain) a valid Working With Children Check.
• Hold (or be able to obtain) a valid First Aid Certificate.
• Have the willingness and flexibility to work weekends and evenings.
• Experience working with children, students, or in customer-facing, tourism, or learning environments.
• Experience with booking or reservation systems.
• Working knowledge of the NSW curriculum.

What you'll enjoy

• Discretionary tips
• A beautiful work environment on the edge of Sydney Harbour with exclusive access to Quarantine Beach and Harbour views
• Discounts for accommodation, food & beverage, car hire and more
• Accor Staff Benefits Globally
• Working with a fun, vibrant and friendly team
• Employee Assistance Program
• Discount on all food and beverage
• Referral Program
• Free onsite parking