tour guide

Summit Workforce; Cairns Regional; On-site; AUD 61,000 - 82,000; Full time

Benefits offered by this job

Salary AUD 71,600/year

Training and progression

Supportive team culture

Job summary

Dragon East Pty Ltd (Dragon Tours) is seeking full-time tour guides to deliver premium guided experiences in Cairns. Reporting to the Operations Manager, you will transport guests, deliver engaging commentary, and ensure exceptional guest satisfaction across luxury tours in Cairns and Port Douglas.

Ideal candidates will have tourism or hospitality experience, strong communication skills, and a passion for showcasing the local region.

Qualifications

• Certificate IV qualification (or higher) in a relevant field.
• At least 1 year of tour-guiding or tourism-industry experience.
• Strong communication and presentation skills with the ability to deliver clear, engaging tour commentary.
• Excellent customer service with a professional, friendly attitude and the ability to interact confidently with diverse guests.

Responsibilities

• Transport guests between accommodation and key points of interest in a safe and timely manner.
• Plan and deliver engaging, informative commentary throughout luxury tours.
• Accompany and guide visitors during tours, highlighting cultural, historical, ecological, and local points of interest.
• Ensure the safety, comfort, and well-being of all tour participants at all times.
• Assist with coordination of tour logistics, including transport arrangements, schedules, accommodation links, and meal planning where required.
• Provide tailored recommendations on local attractions, activities, dining, and services.
• Respond to guest questions and resolve any concerns professionally during tours.
• Conduct ongoing research to stay informed about local history, culture, environment, and attractions to enhance guest experience.
• Work closely with other tour guides and operations staff to improve tour routes, itineraries, and overall guest experience.
• Maintain accurate records of tour schedules, guest numbers, and any feedback or incidents to support quality and compliance.

Skills

Tour guiding

Customer service

Communication skills

Presentation skills

Education

Certificate IV (or higher) in relevant field

Job description

Job Type: Permanent position | Full time position

Job Description

Position: tour guide Type: Full-time Salary: AUD 71,600/year

Employer: Dragon East Pty Ltd t/as Dragon Tours: Location: 179 Lyons Street, Cairns, Qld. 4870

About us: Dragon East Pty Ltd (Dragon Tours) is a premium luxury transport and touring company based in Cairns and Port Douglas. We operate a high-end fleet including Maserati, Tesla, Jaguar, and Mercedes, and are recognised as a market leader in luxury ground transport in the region.

We provide exceptional private touring experiences for VIP and leisure clients, delivering personalised journeys that showcase the very best of Cairns and Port Douglas. Our tours are designed with comfort, style, and attention to detail at the highest standard. We are currently looking for additional tour guides to join our growing team and support the delivery of outstanding guest experiences across our luxury tours.

Position Available: We are hiring FULL-TIME Tour Guides to join our team. Reporting to the Operations Manager, you will assist in delivering high-quality guided tours, ensure smooth day-to-day tour operations, and provide an exceptional experience for all guests.

Ideal candidates will have some experience in tourism, hospitality, or customer-facing roles in a fast-paced environment. Strong communication skills, a professional attitude, and a passion for showcasing the local region are highly valued. This is a fantastic opportunity to grow with our team and play a key role in delivering memorable, premium touring experiences.

Responsibilities

• Transporting guests between accommodation and key points of interest in a safe and timely manner.
• Planning and delivering engaging, informative commentary throughout luxury tours.
• Accompanying and guiding visitors during tours, highlighting cultural, historical, ecological, and local points of interest.
• Ensuring the safety, comfort, and well-being of all tour participants at all times.
• Assisting with the coordination of tour logistics, including transport arrangements, schedules, accommodation links, and meal planning where required.
• Providing tailored recommendations on local attractions, activities, dining, and services.
• Responding to guest questions and resolving any concerns professionally during tours.
• Conducting ongoing research to stay informed about local history, culture, environment, and attractions to enhance guest experience.
• Working closely with other tour guides and operations staff to improve tour routes, itineraries, and overall guest experience.
• Maintaining accurate records of tour schedules, guest numbers, and any feedback or incidents to support operational quality and compliance.

Requirements

• Certificate IV qualification (or higher) in a relevant field.
• At least 1 year of relevant tour-guiding or tourism-industry experience.
• Strong communication and presentation skills with the ability to deliver clear, engaging, and informative tour commentary.
• Excellent customer service skills with a professional, friendly attitude and the ability to interact confidently with guests from diverse backgrounds.

What we offer:

• Rewarding Salary: $71,600 per year package.progression opportunities
• Career Growth: We support your development with ongoing training and clear opportunities for progression.
• Supportive Team: Become part of a friendly, close-knit team with a positive and collaborative culture.