Tour driver Guide

Royal Discovery Holiday; City of Maroondah; On-site; AUD 55,000 - 72,000; Full time

Job summary

Royal Discovery Holiday is seeking an experienced Tour Driver Guide to join us in Ringwood, Victoria. You will safely transport guests while delivering engaging commentary and ensuring a memorable journey from start to finish.

The role can be full-time or part-time with flexible scheduling. You should hold a valid Australian driver’s licence, CPV where required, and have a passion for hospitality and extensive knowledge of Victorian attractions.

Qualifications

• Current Australian driver’s licence with a clean driving record.
• CPV licence as required by the vehicle type.
• Proven experience as a tour driver/guide or in a customer-facing role.
• Strong knowledge of Victorian attractions, history, geography and culture.
• Excellent communication and presentation skills with diverse audiences.
• Professional, friendly, customer-service oriented attitude.
• Ability to manage multiple passengers and stay calm.
• First Aid and CPR certification (or willingness to obtain).
• Flexible to early starts and extended days; reliable and safety-conscious.

Responsibilities

• Operate tour vehicles safely and in line with regulations and safety protocols.
• Deliver engaging commentary about destinations, history, culture and attractions.
• Ensure passenger comfort and assist with boarding and seating.
• Maintain the vehicle in a clean, well-presented condition.
• Plan routes and manage time to meet schedules.
• Interact professionally with guests and provide personalised service.
• Coordinate with tour operators and team members for smooth operations.
• Monitor passenger safety and take appropriate action as needed.
• Maintain records of vehicle condition, fuel and passenger numbers.
• Promote Royal Discovery Holiday and encourage positive reviews.

Skills

Australian driver's licence

CPV license

Tour guide experience

Knowledge of Victorian attractions

Excellent communication

Customer service

First Aid and CPR

Safety awareness

Ability to manage groups

Job description

Royal Discovery Holiday is a leading tourism operator dedicated to creating unforgettable travel experiences for our guests. With a passion for showcasing the beauty and culture of Australia's most iconic destinations, we pride ourselves on delivering exceptional service, knowledgeable guides, and carefully curated itineraries. Our team is committed to ensuring every journey is memorable, engaging, and professionally executed. We believe in fostering a welcoming workplace where our staff can thrive and take pride in the experiences they create for our guests.

About the role

We are seeking an experienced and personable Tour Driver Guide to join our team at our Ringwood, Victoria location. This is a full-time or part-time position that combines professional driving skills with expert local and regional knowledge. As a Tour Driver Guide, you will be the face of Royal Discovery Holiday, responsible for safely transporting guests whilst delivering engaging commentary and ensuring an exceptional experience from start to finish. This role is pivotal to our reputation, as you will be the primary point of contact for our guests throughout their journey, creating lasting impressions and building loyalty to our brand.

Key responsibilities

• Operate tour vehicles safely and professionally, adhering to all road regulations and company safety protocols
• Deliver engaging, informative, and entertaining commentary about destinations, local history, culture, and attractions to enhance guest experience
• Ensure the comfort and safety of all passengers, including assisting with boarding, seating arrangements, and addressing any concerns or requirements
• Maintain the tour vehicle in a clean, well-maintained, and presentable condition at all times
• Plan and execute tour routes efficiently, managing time effectively to ensure schedules are met
• Interact professionally and courteously with guests, responding to questions and providing personalised service
• Coordinate with tour operators and other team members to ensure seamless tour operations
• Monitor passenger comfort and safety throughout the tour, taking appropriate action if needed
• Maintain accurate records of vehicle condition, fuel, and passenger numbers as required
• Promote Royal Discovery Holiday services and encourage positive reviews and word-of-mouth recommendations

What we're looking for

• Current, valid Australian driver's licence with a clean driving record
• Passenger Vehicle (CPV) as required by law for the vehicle type being operated
• Proven experience as a tour driver, tour guide, or in a similar customer-facing role within the tourism or hospitality industry
• Strong knowledge of Victorian attractions, local history, geography, and cultural points of interest
• Excellent communication and presentation skills with the ability to engage diverse audiences
• Professional, friendly, and customer-service-oriented attitude with a genuine passion for hospitality
• Ability to manage multiple passengers and respond calmly to various situations
• First Aid and CPR certification (or willingness to obtain)
• Physical fitness and ability to work full-time hours, including early starts and occasional extended days
• Reliability, punctuality, and a strong commitment to safety standards
• Experience with coach or minibus operation is highly desirable
• Knowledge of disability access requirements and ability to assist passengers with varying mobility needs is valued

What we offer

At Royal Discovery Holiday, we value our team members and offer a competitive package designed to support your wellbeing and career development. We provide a full-time, stable employment opportunity with a supportive work environment where you can develop your skills and build meaningful relationships with both colleagues and guests. We offer competitive remuneration reflecting your experience and expertise, opportunities for professional development and training, and a team culture that celebrates excellence and dedication. Our workplace is based in accessible Ringwood, and we maintain a focus on work-life balance with predictable scheduling where possible. We encourage all employees to bring their authentic selves to work and are committed to creating an inclusive environment where everyone can succeed.