Reservations Assistant

CaPTA Group; Cairns Regional; On-site; AUD 40,000 - 55,000; Part time

Benefits offered by this job

Training programs

Company events

Attraction discounts

EAP access

Job summary

CaPTA Group in Tropical North Queensland is seeking a casual Reservations Assistant to support the Tropic Wings Tours & Transfers team. Based in Port Douglas or Cairns, you will handle bookings, respond to guest inquiries, and coordinate transfers with accuracy and care.

You will work within a busy reservations environment, delivering professional service while maintaining detailed records and supporting daily tour operations across our regional network.

Qualifications

• Strong customer service skills with a professional and calm approach.
• High attention to detail, with accurate data entry and organisational capability.
• Clear written and verbal communication skills.
• Proficiency in Microsoft Office (Outlook and Excel); RESPAX experience highly regarded.
• Previous experience in reservations, call centre, or tourism sales (preferred).
• Knowledge of Tropical North Queensland destinations (beneficial).

Responsibilities

• Provide professional customer service via phone and email, managing enquiries, bookings, amendments, and issue resolution.
• Coordinate transfers and itineraries, including issuing confirmations, pickup details, and tour information, ensuring guest requirements are met.
• Maintain accurate records, including data entry, reconciliations, and basic reporting in line with accounting and privacy procedures.
• Liaise with internal teams and external partners to support daily tour operations.
• Uphold company standards for safety, quality, and eco-friendly practices, ensuring compliance with WHS and company policies.

Skills

Customer service

Attention to detail

Communication

Teamwork

Organisation

Tools

Microsoft Office

RESPAX

Job description

We are growing! Join our Tropic Wings Tours & Transfers Team as a casual Reservations Assistant and choose to be based in Port Douglas or Cairns - or both!

Are you passionate about delivering exceptional customer service? Join the CaPTA Group and our expanding Tours & Transfers Reservations Team with Tropic Wings, helping guests plan memorable adventures and discover the natural wonders of Tropical North Queensland.

About the Role

Join our growing Reservations Team and be at the heart of creating outstanding guest experiences. You will be responsible for managing accurate bookings, providing high-quality service to guests and partners, and helping to ensure the seamless day-to-day operation of our tours.

Key Responsibilities

• Provide professional customer service via phone and email, managing enquiries, bookings, amendments, and issue resolution
• Coordinate transfers & itineraries, including issuing confirmations, pickup details, and tour information, ensuring guest requirements are met
• Maintain accurate records, including data entry, reconciliations, and basic reporting in line with accounting and privacy procedures
• Liaise with internal teams and external partners to support daily tour operations
• Uphold company standards for safety, quality, and eco-friendly practices, ensuring compliance with WHS and company policies

About You

You’ll bring:

• Strong customer service skills with a professional and calm approach
• High attention to detail, with accurate data entry and organisational capability
• Clear written and verbal communication skills
• Proficiency in Microsoft Office (Outlook and Excel); RESPAX experience highly regarded
• Previous experience in reservations, call centre, or tourism sales (preferred)
• Knowledge of Tropical North Queensland destinations (beneficial)
• A positive, self-motivated attitude and ability to work in a team environment
• Availability to work across a rotating 7-day roster, including weekends and public holidays
• Driver's license and own reliable transport
• Seeking a long-term career in Tropical North Queensland and committed to living and working in the region long-term.

Why Join Us?

• Join a growing team.
• Choose to be based in Port Douglas or Cairns, or both!
• Ongoing training and career development opportunities.
• Industry famil trips and exclusive company events.
• Discounts across all CaPTA Group attractions.
• Access to our Employee Assistance Program (EAP).

Equal Opportunity: We welcome applications from all qualified candidates. We provide a safe, inclusive workplace and uphold all obligations under Queensland employment law and applicable Awards. Successful applicants must have the right to work in Australia