Tools and Equipment Support Manager

CoolDrive; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Employee Assistance Program

Product discounts

Job summary

CoolDrive Auto Parts located at Box Hill, VIC, seeks an energized Tools & Equipment Support Manager to lead diagnostic and advanced workshop equipment product support, software renewals and training coordination. This full-time role sits in our Product team at the Box Hill head office.

You will manage key diagnostic products, coordinate supplier information and provide technical support to the sales team and T&E Specialists.

Qualifications

• Relevant diagnostic, ADAS, EV/HEV or other technical training certifications (Advantageous).
• Ability to manage priorities across product support, software renewals and training activities.
• Experience in the automotive industry, ideally in diagnostics, workshop equipment, technical support or product support.
• Good communication and customer service skills, with the ability to explain technical information clearly.
• An understanding of equipment and tools used to maintain vehicles and for the purpose of testing for road worthiness.
• Proficiency in the use of Microsoft Office software, in particular Excel, Word and PowerPoint.
• Strong negotiating skills: able to establish supply contracts, including packaging and shipping of products to Australia.
• To be self-motivated and driven.
• Capable of working on own initiative; and
• A willingness to support the wider Tools and Equipment team.

Responsibilities

• Product Management & Support – Diagnostic and Advanced Workshop Equipment
• Manage and support key diagnostic products, including scan tools, EV/HEV and ADAS equipment;
• Manage the product range and support new product introductions;
• Coordinate with suppliers on product information, technical support, product updates and opportunities; and
• Provide product and technical support to the sales team and T&E Specialists.
• Software Management - Renewal & Customer Support
• Manage software activation, subscriptions and renewals;
• Monitor customer software expiry dates and proactively follow up renewal opportunities before expiry;
• Utilise supplier software platforms and CoolDrive sales and renewal records to maintain accurate visibility of customer subscriptions;
• Provide software activation, renewal and general software support to customers and the sales team; and
• Finalise the sales after when the software activation is completed.
• Training Support - Coordinate & Support
• Coordinate T&E technical training across all regions;
• Maintain the training calendar and coordinate bookings with branches, T&E Specialists, suppliers and trainers;
• Coordinate customer registrations, attendance and follow-up activities; and
• Maintain training records and identify future training opportunities.
• Ad Hoc
• Work with suppliers to resolve software registration, activation and renewal issues;
• Attend supplier meetings, conferences, training events, industry events and company functions as required; and
• Complete other reasonable duties as required;
• Travel to other work locations may be required.

Skills

Diagnostic tools

ADAS/EV/HEV

MS Office

Negotiation

Communication skills

Self-motivated

Tools

Excel

PowerPoint

CRM software

Job description

CoolDrive Auto Parts is a supplier of autoparts, tools, equipment and accessories to the trade, with over 400K parts, tools and equipment available. We are your local Mechanics auto parts supplier, with superior knowledge and service.

We are a truly Australian family owned and operated business established in 1977 by W.J. Blanchard, employing around 850 team members across 38 Branches in Australia, New Zealand and China.

At CoolDrive, we Live by our Values
Our values are not something that exists just on the office wall, we live by them every day.

Work Together, Show You Care, Act Fairly, Aim To Inspire and Embrace Change.

We are looking for an energised Tools & Equipment Support Managerto join our dynamic Product team at our Box Hill, VIC head office on a Full-Time basis.

What your responsibilities will be:

Product Management & Support – Diagnostic and Advanced Workshop Equipment

Manage and support key diagnostic products, including scan tools, EV/HEV and ADAS equipment;

Manage the product range and support new product introductions;

Coordinate with suppliers on product information, technical support, product updates and opportunities; and

Provide product and technical support to the sales team and T&E Specialists.

Software Management - Renewal & Customer Support

Manage software activation, subscriptions and renewals;

Monitor customer software expiry dates and proactively follow up renewal opportunities before expiry;

Utilise supplier software platforms and CoolDrive sales and renewal records to maintain accurate visibility of customer subscriptions;

Provide software activation, renewal and general software support to customers and the sales team; and

Finalise the sales after when the software activation is completed.

Training Support - Coordinate & Support

Coordinate T&E technical training across all regions;

Maintain the training calendar and coordinate bookings with branches, T&E Specialists, suppliers and trainers;

Coordinate customer registrations, attendance and follow-up activities; and

Maintain training records and identify future training opportunities.

Ad Hoc

Work with suppliers to resolve software registration, activation and renewal issues;

Attend supplier meetings, conferences, training events, industry events and company functions as required; and

Complete other reasonable duties as required;

Travel to other work locations may be required.

What you will bring

Relevant diagnostic, ADAS, EV/HEV or other technical training certifications (Advantageous);

Ability to manage priorities across product support, software renewals and training activities.

Experience in the automotive industry, ideally in diagnostics, workshop equipment, technical support or product support;

Good communication and customer service skills, with the ability to explain technical information clearly;

An understanding of equipment and tools used to maintain vehicles and for the purpose of testing for road worthiness;

Proficiency in the use of Microsoft Office software, in particular Excel, Word and PowerPoint;

Strong negotiating skills: able to establish supply contracts, including packaging and shipping of products to Australia;

To be self-motivated and driven;

Capable of working on own initiative; and

A willingness to support the wider Tools and Equipment team.

What's in it for you

We believe in rewarding our employees fairly for their skills and contributions

Employee Assistance and Wellbeing Program

Your mental and physical health matter. Our confidential Employee Assistance Program (EAP) offers free access to professional counselling and wellbeing resources to support you through life’s challenges—at work and beyond.

Enjoy exclusive discounts on our products as a valued member of the team. We make it easy for you to experience the quality and benefits of the items we offer.

At CoolDrive Auto Parts we embrace diversity across our workforce and are committed to providing inclusive and equal employment opportunities to all candidates.

Thank you for applying to work at CoolDrive Auto Parts! Due to the volume of applications we receive only shortlisted applicants are contacted.

Whilst we respect the services offered to us by recruiters, this vacancy will be managed internally.