Box Hill-Based Diagnostics & Tools Support Manager

CoolDrive; Melbourne; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Employee Assistance Program

Product discounts

Job summary

CoolDrive Auto Parts located at Box Hill, VIC, seeks an energized Tools & Equipment Support Manager to lead diagnostic and advanced workshop equipment product support, software renewals and training coordination. This full-time role sits in our Product team at the Box Hill head office.

You will manage key diagnostic products, coordinate supplier information and provide technical support to the sales team and T&E Specialists.

Qualifications

• Relevant diagnostic, ADAS, EV/HEV or other technical training certifications (Advantageous).
• Ability to manage priorities across product support, software renewals and training activities.
• Experience in the automotive industry, ideally in diagnostics, workshop equipment, technical support or product support.
• Good communication and customer service skills, with the ability to explain technical information clearly.
• An understanding of equipment and tools used to maintain vehicles and for the purpose of testing for road worthiness.
• Proficiency in the use of Microsoft Office software, in particular Excel, Word and PowerPoint.
• Strong negotiating skills: able to establish supply contracts, including packaging and shipping of products to Australia.
• To be self-motivated and driven.
• Capable of working on own initiative; and
• A willingness to support the wider Tools and Equipment team.

Responsibilities

• Product Management & Support – Diagnostic and Advanced Workshop Equipment
• Manage and support key diagnostic products, including scan tools, EV/HEV and ADAS equipment;
• Manage the product range and support new product introductions;
• Coordinate with suppliers on product information, technical support, product updates and opportunities; and
• Provide product and technical support to the sales team and T&E Specialists.
• Software Management - Renewal & Customer Support
• Manage software activation, subscriptions and renewals;
• Monitor customer software expiry dates and proactively follow up renewal opportunities before expiry;
• Utilise supplier software platforms and CoolDrive sales and renewal records to maintain accurate visibility of customer subscriptions;
• Provide software activation, renewal and general software support to customers and the sales team; and
• Finalise the sales after when the software activation is completed.
• Training Support - Coordinate & Support
• Coordinate T&E technical training across all regions;
• Maintain the training calendar and coordinate bookings with branches, T&E Specialists, suppliers and trainers;
• Coordinate customer registrations, attendance and follow-up activities; and
• Maintain training records and identify future training opportunities.
• Ad Hoc
• Work with suppliers to resolve software registration, activation and renewal issues;
• Attend supplier meetings, conferences, training events, industry events and company functions as required; and
• Complete other reasonable duties as required;
• Travel to other work locations may be required.

Skills

Diagnostic tools

ADAS/EV/HEV

MS Office

Negotiation

Communication skills

Self-motivated

Tools

Excel

PowerPoint

CRM software

Job description

CoolDrive Auto Parts located at Box Hill, VIC, seeks an energized Tools & Equipment Support Manager to lead diagnostic and advanced workshop equipment product support, software renewals and training coordination. This full-time role sits in our Product team at the Box Hill head office.

You will manage key diagnostic products, coordinate supplier information and provide technical support to the sales team and T&E Specialists.