Timber & Building Materials Customer Service Specialist

Australian Timber and Trusses; Gold Coast City; On-site; AUD 60,000 - 90,000; Full time

Job summary

Australian Timber & Trusses is seeking a Customer Service Officer to join our Nerang team. This full-time role handles customer inquiries, orders, and relationships, while coordinating with sales, delivery and production to ensure smooth order fulfilment.

The successful candidate will have proven customer service experience, strong communication, and excellent organisational skills to contribute to our collaborative, customer-focused workplace on the Gold Coast.

Qualifications

• Proven customer service experience in a similar role.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.

Responsibilities

• Respond to customer inquiries via phone, email and other channels.
• Process customer orders accurately and maintain records.
• Provide product information to help customers make informed decisions.
• Resolve complaints with empathy and escalate complex issues when needed.
• Coordinate with sales, delivery and production for order fulfilment.
• Maintain and update customer databases.

Skills

Customer service

Communication

Organisation

Problem solving

Team player

Adaptability

Attention to detail

Timber industry knowledge

Tools

CRM software

Job description

Australian Timber & Trusses is seeking a Customer Service Officer to join our Nerang team. This full-time role handles customer inquiries, orders, and relationships, while coordinating with sales, delivery and production to ensure smooth order fulfilment.

The successful candidate will have proven customer service experience, strong communication, and excellent organisational skills to contribute to our collaborative, customer-focused workplace on the Gold Coast.