Onsite Customer Service Specialist — Growth & Training

Randstad NV; Melbourne; On-site; AUD 60,000 - 75,000; Full time

Job summary

Randstad is partnering with a premier Australian flooring manufacturer seeking a experienced Customer Service Officer to join a close-knit team. The role is initially based in Truganina, moving to a brand-new Port Melbourne facility this September, with 100% onsite work.

You will manage orders, inquiries and admin, support the sales team, coordinate stock and liaise with suppliers, delivering proactive service to internal and external customers. A proactive, detail-focused approach is essential.

Qualifications

• Experience in customer service and administration.
• PRMS experience is highly regarded.
• Strong Excel and Word skills with attention to detail.
• Excellent communication via phone and email.
• Highly organized and collaborative.

Responsibilities

• Process customer orders, credits, and invoices in PRMS.
• Answer calls and emails to resolve queries promptly.
• Monitor stock levels and coordinate replenishment.
• Support sales with pricing updates and data maintenance.
• Coordinate with suppliers to ensure timely deliveries.

Skills

Customer service

Administration

PRMS experience

Word & Excel

Attention to detail

Tools

PRMS system

Microsoft Excel

Microsoft Word

Job description

Randstad is partnering with a premier Australian flooring manufacturer seeking a experienced Customer Service Officer to join a close-knit team. The role is initially based in Truganina, moving to a brand-new Port Melbourne facility this September, with 100% onsite work.

You will manage orders, inquiries and admin, support the sales team, coordinate stock and liaise with suppliers, delivering proactive service to internal and external customers. A proactive, detail-focused approach is essential.