Ticketing & Visitor Experience Host (Weekend/Casual)

Art Gallery of NSW; Sydney; On-site; AUD 54,000 - 73,000; Full time

Job summary

The Art Gallery of New South Wales is seeking a Ticketing Host to welcome visitors and facilitate the sale of tickets, memberships, and packages across multiple locations and platforms.

The role supports visitor experience, answers enquiries, and delivers excellent customer service. Weekend and occasional night shifts are required, with a current Working with Children Check and strong money-handling skills.

Qualifications

• Previous visitor/customer service experience in the cultural or tourism sector.
• Previous ticketing/sales and customer service experience in the cultural or tourism sector.
• Well-developed communication and interpersonal skills with the ability to deal courteously with visitors.
• Experience in working with audiences of a diverse range of ages and abilities.
• Confidence with visitor engagement and the influence required to increase membership sales.
• Current Working with Children Check.
• A high degree of accuracy in money handling, credit card processing and daily reconciliations.

Responsibilities

• Ticketing Hosts are a first point of contact with the public and are responsible for facilitating the sales of exhibition and program tickets, memberships, and various packages.
• The role will be supporting visitor experience requirements including answering ticketing and administrative enquiries across multiple locations, platforms and technologies.
• This role delivers outstanding visitor/customer service with best-practice ticketing outcomes. Must be available for weekend and occasional night shifts.

Skills

Communication skills

Job description

The Art Gallery of New South Wales is seeking a Ticketing Host to welcome visitors and facilitate the sale of tickets, memberships, and packages across multiple locations and platforms.

The role supports visitor experience, answers enquiries, and delivers excellent customer service. Weekend and occasional night shifts are required, with a current Working with Children Check and strong money-handling skills.