Ticketing Infrastructure Delivery Manager

the original; Sydney; On-site; AUD 163,000 - 183,000; Full time

Job summary

Transport For NSW is seeking a Ticketing Infrastructure Delivery Manager for a fixed-term full-time role in Parramatta, NSW. You will lead end-to-end delivery of ticketing infrastructure solutions, aligning with business requirements, architecture and customer outcomes.

You will drive governance, risk management and roadmaps, collaborating with diverse teams and vendors to ensure high-quality delivery and continuous improvement within government frameworks.

Qualifications

• Lead end-to-end delivery of complex ticketing infrastructure solutions.
• Balance strategic priorities and technical complexity across large scale technology environments.
• Understand government governance and procurement frameworks.
• Experience with electrical, civil, and data network projects.

Responsibilities

• Lead end-to-end delivery of complex ticketing infrastructure solutions across the program.
• Drive governance, risk management, and the development of strategic roadmaps.
• Collaborate with multidisciplinary teams, manage delivery pipelines and vendor performance.
• Oversee design, testing, and optimisation of ticketing technology solutions.

Skills

Delivery management

Stakeholder management

Vendor management

Cross-functional collaboration

Education

Tertiary qualification in Information Technology or Engineering

Job description

Ticketing Infrastructure Delivery Manager (Temporary Opportunity - up to 8 months)

Organisation/Entity: Transport For NSW

Job category: Projects

Job location: Parramatta, NSW, AU, 2150

Job reference number: 111599

Employment type: Fixed Term Full-Time

Salary range: $163145.0-$182721.0

You crave a career that pushes you, where you'll meet challenges head on and you're guaranteed to grow.

You're passionate about building high-performance technology solutions. From collaborating across disciplines to creating refined experiences, you'll be instrumental in shaping the technological landscape and driving digital transformation.

In this role, you'll:

You will lead the end to end delivery of complex ticketing infrastructure solutions, ensuring alignment with business requirements, solution architecture, strategic priorities, and customer experience objectives.

Working closely with stakeholders across the organisation, you will drive governance, risk management, continuous improvement, and the development of strategic roadmaps to support successful technology outcomes.

You will collaborate with multidisciplinary technical teams, manage delivery pipelines and vendor performance, and oversee the design, implementation, testing, and optimisation of ticketing technology solutions.

You bring experience balancing strategic priorities, technical complexity, and competing demands across large scale technology environments while maintaining delivery quality, driving continuous improvement, and embedding consistent ways of working across diverse teams.

You are an experienced technology delivery professional with a strong background in delivering complex infrastructure solutions across multidisciplinary teams.

You have experience with electrical, civil, and data network projects, can confidently interpret technical design documentation, and understand Construction WHS requirements.

You bring strong capability in resource planning, stakeholder management, and delivering outcomes across large scale technology portfolios, with an understanding of government governance and procurement frameworks.

A tertiary qualification in Information Technology, Engineering, or a related discipline, or equivalent industry experience, is highly regarded.

This position has been identified as a Rail Safety Worker role and requires the incumbent to meet and maintain all competency requirements relevant to the position.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers .

For more information about this role, please contact [e-mail].

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Transport acknowledges the Aboriginal people of the country on which we work, their traditions, culture and a shared history and identity. We also pay our respects to Elders past and present and recognise the continued connection to country.

Ticketing Infrastructure Delivery Manager • Parramatta, NSW, AU