Ticketing Contracts Lead | Opal System & Vendor Management

Transport for NSW; Parramatta; On-site; AUD 120,000 - 180,000; Full time

Job summary

Transport for NSW is seeking a seasoned contract manager in Parramatta to lead large-scale ticketing contracts, including Opal system oversight, and to drive vendor performance and compliance across complex agreements.

You will mentor a team, balance hands-on contract work with people leadership, and coordinate with stakeholders to deliver outcomes for millions of customers. Flexible work options may be available.

Qualifications

• Experience in complex commercial contract management within large-scale, customer-facing or technology environments.
• Proven leadership capability with experience managing and developing teams while overseeing high-value outsourced service providers.
• Strong stakeholder and vendor management skills across technical and commercial domains.

Responsibilities

• Lead and manage large-scale ticketing contracts, including oversight of high-value customer-facing agreements such as the Opal system.
• Support delivery and performance of outsourced services, ensuring compliance and operational effectiveness across complex contracts.
• Lead and mentor a team, balancing hands-on contract management with people leadership and stakeholder liaison.

Skills

Contract management

Leadership

Vendor management

Stakeholder management

Job description

Transport for NSW is seeking a seasoned contract manager in Parramatta to lead large-scale ticketing contracts, including Opal system oversight, and to drive vendor performance and compliance across complex agreements.

You will mentor a team, balance hands-on contract work with people leadership, and coordinate with stakeholders to deliver outcomes for millions of customers. Flexible work options may be available.