Ticket Seller

Townsville City Council; Townsville City; Sur place; AUD 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Long Service Leave after seven years

Salary Sacrifice opportunities

Learning and Development opportunities

Fitness Passport program

Employee Loyalty Program

Employee Assistance Program

Résumé du poste

Townsville City Council's Performing Arts Team at the Townsville Civic Theatre seeks a customer‑facing professional to handle enquiries and ticket bookings with confidence. You will work under supervision, delivering excellent service to audiences for upcoming shows and events, contributing to a positive guest experience.

The role requires week‑long availability across seven days/nights, basic literacy/numeracy, and cash handling with EFTPOS operation.

Qualifications

• Demonstrated customer service skills.
• Flexible availability across seven days/nights.
• Basic literacy and numeracy skills.
• Basic computer skills.
• Proven ability to work in a small team environment.
• Problem solving abilities.
• Professional and positive attitude.
• Basic knowledge of the performing arts industry.
• Previous cash handling experience and operation of eftpos machines.

Responsabilités

• Provide a high level of customer service to enquiries and ticket bookings for shows and events.

Connaissances

Customer service

Confident speaking

Communication

Literacy

Numeracy

Basic computer skills

Teamwork

Problem solving

Attitude

Performing arts knowledge

Cash handling

Eftpos operation

Outils

Eftpos machines

Description du poste

• Demonstrated customer service skills, the ability to speak confidently and deal with complex customer situations.
• $37.13perhour + superannuation

About the Role

Council’s Performing Arts Team, located at the Townsville Civic Theatre, offer a range of entertainment and special events and provide an environment to further develop performing arts in Townsville and the North. This position works under the general direction of the Senior Box Office Staff. The main duties are to provide a high level of customer service to customers making enquiries about up-coming shows and events and/or booking tickets to shows and events.

About You

Our ideal applicant will have:

• Demonstrated customer service skills, the ability to speak confidently and deal with complex customer situations.
• Flexible availability - available to work across seven days/nights.
• Basic literacy and numeracy skills.
• Basic computer skills.
• Proven ability to work in a small team environment.
• Problem solving abilities and skills commensurate with this classification level.
• A professional and positive attitude.
• Basic knowledge of the performing arts industry.
• Previous cash handling experience and operation of eftpos machines.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• Long Service Leave available pro rata after seven years
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

ContactEmail:**************@townsville.qld.gov.au (for position enquiries only)

ClosingDate: 11.45pm, Monday 2 November 2026.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.auor phone [phone]*** for a confidential discussion.

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