Councillor Support Officer

Townsville City Council; Townsville City; On-site; AUD 87,000 - 89,000; Full time

Benefits offered by this job

5 weeks annual leave + 17.5% leave"

3 weeks Personal/Carers Leave

14 weeks paid Parental Leave

Domestic and Family Violence Leave

Annual wage progression

Up to 13.5% Superannuation employer"

Salary Sacrifice opportunities

Learning and development opportunities

Fitness Passport program

Employee Loyalty Program

Employee Assistance Program

Job summary

Townsville City Council are seeking a highly organised and professional individual to provide comprehensive support to Councillors, ensuring they can carry out their elected duties efficiently and effectively.

You will deliver and support Councillor community engagement initiatives, providing high-level professional assistance to both internal and external stakeholders. The role emphasises confidentiality, discretion, and governance compliance.

Qualifications

• Certificate IV in Business or equivalent experience.
• Minimum 3 years in a related role, preferably in customer services/community engagement.
• Experience in public consultation (e.g. IAP2) and social media activity.
• Strong stakeholder consultation and group facilitation experience.
• Excellent verbal and written communication and time management.

Responsibilities

• Provide high-level support to Councillors for duties and engagements.
• Coordinate meetings: room bookings, agendas, speeches, catering, and resources.
• Organise travel (flights, accommodation, car hire) and expense claims.
• Prepare routine correspondence with a focus on confidentiality and governance.

Skills

Certificate IV in Business

Interpersonal skills

Verbal and written communication

Time management

Microsoft Office

Education

Certificate IV in Business or equivalent

IAP2/public consultation qualification

Tools

Adobe Creative Suite

Microsoft Office

Job description

Application Close: 11:45pm, Sunday 25 October 2026

Salary Range:LG04 ($86,720 - $89,379 per annum + superannuation) based on skills, qualifications and experience

About the Role:

Townsville City Council are seeking a highly organised and professional individual to provide comprehensive support to Councillors, ensuring they can carry out their elected duties efficiently and effectively.

You will deliver and support Councillor community engagement initiatives, providing high-level professional assistance to both internal and external stakeholders. The position also involves responding to Councillor requests by facilitating service-related communication between Councillors and the organisation, as well as delivering high-level administrative support with a strong focus on confidentiality, discretion, and governance compliance.

You will coordinate all aspects of meetings and official commitments, including room bookings, agendas, speeches, catering, and resources, alongside organising travel arrangements such as flights, accommodation, car hire, and expense claims. In addition, you will prepare routine correspondence and maintain an exceptionally high standard of professionalism, ethics, and personal conduct at all times.

About You:

Our ideal candidate will have:

• Certificate IV in Business or equivalent experience.
• Minimum of 3 years’ experience in a related/similar role preferably in customer services/community engagement.
• Qualifications (membership and or certificate) or experience in public consultation (e.g. IAP2) and experience in social media activity.
• Demonstrated experience in conducting or assisting in stakeholder consultation including group facilitation.
• Strong interpersonal skills including relationship building and negotiation.
• Capacity to undertake basic graphic design, including familiarity with the Adobe suite.
• Ability to plan and organise self and others to ensure the timely completion of tasks as part of a team, interacting with team members to deliver a high level of service.
• Excellent verbal and written communication skills.
• Ability to work collaboratively to deliver best practice outcomes for council and the community.
• Sound level of analytical, decision making and problem-solving skills.
• Advanced Microsoft Office skills.
• Exceptional time management, planning, and organisational capabilities.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Holly

Contact Email: ***@townsville.qld.gov.au

(for position enquiries only)

For further information review the Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact**************@townsville.qld.gov.au or phone [phone]*** for a confidential discussion.