Ticket Seller

Council Jobs; Townsville City; On-site; AUD 42,000 - 60,000; Full time

Benefits offered by this job

Long Service Leave

Salary Sacrifice opportunities

Learning and Development opportunities

Fitness Passport program

Employee Loyalty Program

Employee Assistance Program

Job summary

Townsville City Council’s Performing Arts Team at the Civic Theatre provides a welcoming environment for patrons, handling enquiries and ticket bookings for shows and events in Townsville and the North. You will join a team committed to high service standards and a positive culture.

The role requires confident communication, flexibility across seven days/nights, basic computer skills, and cash handling experience.

Qualifications

• Demonstrated customer service skills and ability to handle complex inquiries.
• Flexible availability to work across seven days/nights.
• Basic literacy and numeracy required.
• Basic computer skills required.
• Ability to work in a small team and maintain professionalism.
• Knowledge of the performing arts industry preferred.
• Cash handling experience and EFTPOS familiarity are advantageous.

Responsibilities

• Provide a high level of customer service for inquiries and ticket bookings.
• Assist customers at the Townsville Civic Theatre and at events.
• Work under the direction of Senior Box Office Staff.

Skills

Customer service

Communication skills

Cash handling

Flexible availability

Basic computer skills

Problem solving

Teamwork

Performing arts knowledge

Tools

EFTPOS machines

Job description

• Demonstrated customer service skills, the ability to speak confidently and deal with complex customer situations.
• $37.13perhour + superannuation

About the Role

Council’s Performing Arts Team, located at the Townsville Civic Theatre, offer a range of entertainment and special events and provide an environment to further develop performing arts in Townsville and the North. This position works under the general direction of the Senior Box Office Staff. The main duties are to provide a high level of customer service to customers making enquiries about up-coming shows and events and/or booking tickets to shows and events.

About You

Our ideal applicant will have:

• Demonstrated customer service skills, the ability to speak confidently and deal with complex customer situations.
• Flexible availability - available to work across seven days/nights.
• Basic literacy and numeracy skills.
• Basic computer skills.
• Proven ability to work in a small team environment.
• Problem solving abilities and skills commensurate with this classification level.
• A professional and positive attitude.
• Basic knowledge of the performing arts industry.
• Previous cash handling experience and operation of eftpos machines.

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• Long Service Leave available pro rata after seven years
• Salary Sacrifice opportunities
• Learning and Development opportunities
• Fitness Passport program offering discounted membership to selected gym, pool, and yoga facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

* The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

ContactEmail:**************@townsville.qld.gov.au (for position enquiries only)

ClosingDate: 11.45pm, Monday 2 November 2026.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact **************@townsville.qld.gov.auor phone [phone]*** for a confidential discussion.

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