System Analyst

Townsville City Council; Townsville City; On-site; AUD 113,000 - 120,000; Full time

Benefits offered by this job

5 weeks annual leave

Parental leave

Salary sacrifice opportunities

Fitness Passport

Employee Assistance Program

13.5% Superannuation contribution

Job summary

Townsville City Council is seeking a Systems Analyst to deliver effective systems and database analysis for a large Council IT environment. You will be hands-on with support, troubleshooting, releases, and vendor management, while contributing to new software design and implementation.

The ideal candidate will have extensive IT qualifications, extensive experience with TechnologyOne and Chris21, strong data engineering skills, and the ability to communicate with diverse stakeholders.

Qualifications

• Tertiary qualifications in Information Technology and minimum 10 years’ experience with a minimum of 7 years’ experience in a similar position.
• Experience in the administration and support of on-premises TechnologyOne applications, including ECM, CES, CiA and P&R, with maintenance tasks.
• Experience in data engineering, ETL development, and end-to-end data pipelines.

Responsibilities

• Provide systems and database analysis in development and operations of IT systems.
• Handle application support, troubleshooting, releases and vendor management.
• Contribute to selection and design of new system software.

Skills

IT experience

Database administration

Communication

Incident management

ETL development

Education

Tertiary qualifications in Information Technology

Tools

TechnologyOne ECM/CES/CiA/P&R

Frontier Software Chris21

Job description

Division/Section: Business Services / Digital Information & Technology

Position Type: Fixed-Term Full-Time, Ocober 2026 - August 2027 with possibility of extension (9 day fortnight, 36.25 hours/week)

Salary Range: LGO7 ($113,019 - $119,946 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Tuesday 20 October 2026.

About The Role

The Systems Analyst is a critical role in the Enterprise Solutions and Systems Team and is responsible for the provision of effective systems and database analysis capabilities in the development and operations of Council IT systems. This is a hands-on technical role supporting a large and complex application environment, with responsibility for application support, troubleshooting, debugging, releases and vendor management. By applying specific and deep technical skills in the analysis, technical design and management of Council’s Business Systems, this role can support and deliver Council’s Business System solutions. Also Contributing as a technical specialist to the selection, technical design, configuration and implementation of new system software.

About You

Our ideal candidate will have:

• Tertiary qualifications in Information Technology and minimum 10 years’ experience with a minimum of 7 years’ experience in a similar position.
• Experience in the administration and support of on-premises TechnologyOne applications, including ECM, CES, CiA and P&R, encompassing environment refresh, database troubleshooting, incident and problem management, ongoing application support and maintenance.
• Frontier Software Chris21, encompassing application upgrades, environment refreshes, database troubleshooting, incident and problem management, and ongoing application support and maintenance.
• Strong experience in install / de-install of software, maintenance of configuration management records, installation procedures and standards.
• Experience in data engineering, including ETL development, data source management, and the design and operation of end-to-end data pipelines, preferably in Microsoft Fabric.
• Experience in assessing and analysing release components and completing builds and tests in coordination with testers and component specialists.
• Strong experience in the evaluation and advice provision of new system software, review of system software updates, and ensuring system software is tailored to meet service objectives.
• Demonstrated experience in Incident response management of minor to complex Incidents.
• Strong conceptual, analytical and problem-solving skills, with a self-sufficient and proactive mindset, capable of independently managing workloads and driving continuous improvement and change.
• Strong communication skills with demonstrated experience effectively communicating with diverse stakeholders to provide advice / services, and achieve quality customer outcomes and to educate / capacity build.
• Certification in Database Administration (or equivalent industry experience), with proven expertise in database administration, configuration, security, integrity, and the development and enforcement of database standards and governance practices.
• Current Queensland 'C' Class Drivers Licence.
• This position may be required to provide support and advice and operate outside of normal business operating hours

Townsville City Council is the largest local government authority in Northern Australia. We're committed to supporting our people through a strong focus on work-life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person

Navajeet

Contact Email

[e-mail]

(for position enquiries only)

For Further Information Review The Position Description

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a zero tolerance policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [e-mail] or phone [phone] for a confidential discussion.

Attachments

• Systems Analyst_PD.pdf