Thredbo Guest Service Outdoor Host Supervisor

Evt; Thredbo; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Thredbo staff pass

Staff discounts

Career growth opportunities

Job summary

Thredbo is seeking an Outdoor Host Supervisor to oversee the day-to-day operations of our Outdoor Hosts during shifts in the resort and village. You will lead briefs, monitor performance and ensure safety and high service standards for winter guests.

As part of Thredbo's Guest Services team, you will resolve guest issues, train staff, and maintain a positive team culture while delivering memorable adventures for guests exploring Kosciuszko National Park.

Qualifications

• Previous experience in a tourism-based customer service role.
• Strong communication and conflict resolution skills.
• Experience supervising others and delivering staff briefs.

Responsibilities

• Deliver exceptional guest experiences by resolving issues and sharing resort knowledge.
• Support staff training through plans and manuals with hands-on delivery.
• Supervise, support and guide outdoor hosts; deliver daily briefs and monitor performance.
• Oversee day-to-day outdoor operations, manage crowds and uphold safety procedures.

Skills

Customer service

Interpersonal skills

Conflict resolution

Team supervision

Communication

Job description

Our Guest Services team are our frontline Daymakers and the first point of contact for our guests, providing support across the resort through helpful information, product assistance and exceptional customer service. They enhance the guest journey both in the village and on the mountain, offering guidance at lifts, creating memorable experiences and delivering expert adventures for those wanting to explore beyond the resort into Kosciuszko National Park. As the Outdoor Host Supervisor, you are primarily responsible for overseeing and coordinating the daily activities of Outdoor Hosts during the shift that you are engaged in. During winter you will work within a team of supervisors to prioritise workload, monitor progress and offer support to ensure the outdoor hosts maintain a high standard of customer service. You will be required to manage guest issues and complaints in a timely manner and follow through to a resolution. About the Role Deliver exceptional guest experiences by resolving issues, sharing resort knowledge, and ensuring high service standards. Support staff training through plans, manuals, with a hands‑on delivery to maintain skill levels and high quality of service Supervise, support, and guide outdoor hosts, deliver lead daily briefs, monitor performance, and promote a positive team culture. Oversee day‑to‑day outdoor operations, manage crowds, and uphold all safety and emergency procedures. Skills & Experience Previous Experience in a tourism‑based customer service role Strong customer service and interpersonal skills, with the ability to engage confidently with a diverse range of guests. Strong communication and conflict resolution skills Positive, professional and proactive approach to guest interactions. Comfortable working in a dynamic outdoor environment where priorities can change quickly. Previous experience and/ or appropriate level of training in supervising others About Thredbo Thredbo is Australia's premier year‑round alpine destination. Open 365 days, it boasts Australia's only alpine Gondola, the country's longest ski runs, European‑style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination. Thredbo is part of EVT, a market‑leading experience creator. We bring to life some of the best‑known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary. Benefits & Perks Incredible team member discounts from your first day on‑the‑job like: Thredbo staff pass with access to the mountain, leisure centre and more. Discounts across food & beverage and retail outlets. Discounted lessons, adventures, and rental packages. 50% off stays at EVT hotels - Rydges, QT, Atura, Lylo and more. $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. Rapid career growth opportunities through our EVT network. Local community involvement, volunteering and charitable giving. Australia and NZ's largest and most diverse experiences company. We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process. At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.

Thredbo Guest Service Outdoor Host Supervisor • Thredbo, NSW, AU