Lead Outdoor Guest Experience Supervisor

EVT Limited; Thredbo; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Staff pass

Employee discounts

EVT hotel discounts

Movie tickets and entertainment offers

Career growth opportunities

Community involvement and volunteering

Job summary

EVT Limited’s Thredbo resort is seeking an Outdoor Host Supervisor to lead the Outdoor Hosts and ensure exceptional guest service on the mountain and in the village. You will coordinate daily shifts, deliver briefs, train staff, handle guest issues, and uphold safety protocols in a dynamic outdoor environment.

Join a vibrant team in Australia’s premier alpine destination, with strong career growth opportunities, staff discounts, and a commitment to safe, inclusive hospitality.

Qualifications

• Previous experience in a tourism-based customer service role.
• Strong customer service and interpersonal skills.
• Strong communication and conflict resolution skills.
• Positive, professional and proactive approach to guest interactions.
• Comfortable working in a dynamic outdoor environment where priorities can change quickly.
• Previous supervising experience or training is desirable.

Responsibilities

• Deliver exceptional guest experiences by resolving issues, sharing resort knowledge, and ensuring high service standards.
• Support staff training through plans and manuals, with hands-on delivery to maintain skill levels and quality.
• Supervise, support, and guide outdoor hosts, lead daily briefs, monitor performance, and promote a positive team culture.
• Oversee day-to-day outdoor operations, manage crowds, and uphold safety and emergency procedures.

Skills

Customer service

Interpersonal skills

Communication

Conflict resolution

Leadership

Outdoor environment

Job description

EVT Limited’s Thredbo resort is seeking an Outdoor Host Supervisor to lead the Outdoor Hosts and ensure exceptional guest service on the mountain and in the village. You will coordinate daily shifts, deliver briefs, train staff, handle guest issues, and uphold safety protocols in a dynamic outdoor environment.

Join a vibrant team in Australia’s premier alpine destination, with strong career growth opportunities, staff discounts, and a commitment to safe, inclusive hospitality.