Thredbo Guest Service Outdoor Host Supervisor

EVT Group; Thredbo; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Staff pass

Food & beverage discounts

Retail discounts

Lessons & adventures discounts

Hotel discounts

Movie tickets discounts

Career growth

Community involvement

Job summary

EVT Group’s Thredbo resort is seeking an Outdoor Host Supervisor to oversee and coordinate Outdoor Hosts across shifts, prioritising workloads and ensuring high levels of service for guests on and off the mountain.

You’ll manage guest issues, lead daily briefs, uphold safety procedures, and support staff training to maintain exceptional guest experiences throughout the season.

Qualifications

• Previous experience in a tourism-based customer service role.
• Strong customer service and interpersonal skills, with the ability to engage confidently with a diverse range of guests.
• Strong communication and conflict resolution skills.
• Positive, professional and proactive approach to guest interactions.
• Comfortable working in a dynamic outdoor environment where priorities can change quickly.
• Previous experience and/or appropriate level of training in supervising others.

Responsibilities

• Deliver exceptional guest experiences by resolving issues, sharing resort knowledge, and ensuring high service standards.
• Support staff training through plans, manuals, with a hands-on delivery to maintain skill levels and high quality of service.
• Supervise, support, and guide outdoor hosts, deliver lead daily briefs, monitor performance, and promote a positive team culture.
• Oversee day-to-day outdoor operations, manage crowds, and uphold all safety and emergency procedures.

Job description

Our Guest Services team are our frontline Daymakers and the first point of contact for our guests, providing support across the resort through helpful information, product assistance and exceptional customer service. They enhance the guest journey both in the village and on the mountain, offering guidance at lifts, creating memorable experiences and delivering expert adventures for those wanting to explore beyond the resort into Kosciuszko National Park.

As the Outdoor Host Supervisor, you are primarily responsible for overseeing and coordinating the daily activities of Outdoor Hosts during the shift that you are engaged in. During winter you will work within a team of supervisors to prioritise workload, monitor progress and offer support to ensure the outdoor hosts maintain a high standard of customer service. You will be required to manage guest issues and complaints in a timely manner and follow through to a resolution.

About the Role

• Deliver exceptional guest experiences by resolving issues, sharing resort knowledge, and ensuring high service standards.
• Support staff training through plans, manuals, with a hands‑on delivery to maintain skill levels and high quality of service
• Supervise, support, and guide outdoor hosts, deliver lead daily briefs, monitor performance, and promote a positive team culture.
• Oversee day‑to‑day outdoor operations, manage crowds, and uphold all safety and emergency procedures.

Skills & Experience

• Previous Experience in a tourism-based customer service role
• Strong customer service and interpersonal skills, with the ability to engage confidently with a diverse range of guests.

• Strong communication and conflict resolution skills
• Positive, professional and proactive approach to guest interactions.
• Comfortable working in a dynamic outdoor environment where priorities can change quickly.
• Previous experience and/ or appropriate level of training in supervising others

About Thredbo

Thredbo is Australia’s premier year-round alpine destination. Open 365 days, it boasts Australia’s only alpine Gondola, thecountry’s longest ski runs, European-style village, biggest alpine events calendar, and Southern Hemisphere's only Alpine Coaster. In winter, enjoy the best skiing and snowboarding; in summer, it transforms into the ultimate hiking and biking destination.

Thredbo is part of EVT, a market‑leading experience creator. We bring to life some of the best‑known brands, such as QT & Rydges Hotels and EVENT Cinemas, our portfolio ranges across entertainment, ventures, and travel. Being a part of EVT means believing in changing the game. Why? Because no one wants ordinary.

Benefits & Perks

• Incredible team member discounts from your first day on‑the‑job like:
  • Thredbo staff pass with access to the mountain, leisure centre and more.
  • Discounts across food & beverage and retail outlets.
  • Discounted lessons, adventures, and rental packages.
• 50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
• Rapidcareer growth opportunities through our EVT network.
• Local community involvement, volunteering and charitable giving.
• Australia and NZ’s largest and most diverse experiences company.

We are committed to providing safe and inclusive workplace. If you require any reasonable adjustments or support to perform your role, please let us know during the recruitment process.

At Thredbo, 'Everyone Belongs' encapsulates our commitment to an inclusive culture where diversity is celebrated, and everyone can thrive. We actively embrace the rich contributions of the LGBTQIA+ community, carers, First Peoples, and more. We strive to create a workplace where all Daymakers can be their most authentic selves.