THQ Concierge

The Salvation Army; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

NFP salary packaging

Flexible working conditions

Parental leave 12 weeks

Volunteer leave

Employee assistance program

Job summary

The Salvation Army is seeking a THQ Concierge at the Territorial Headquarters in Redfern on a permanent basis. The role focuses on creating a welcoming, secure environment, managing reception and foyer operations, and providing administrative support to the Property Department.

You will assist visitors, connect them with welfare or pastoral services, and work with the Property & Facilities Team on admin tasks and access control. National criminal history checks apply.

Qualifications

• Experience in reception, concierge, customer service or administration roles.
• Strong communication and interpersonal skills to support diverse visitors.
• Proficiency in Microsoft Office and familiarity with access control technology.

Responsibilities

• Provide front desk, reception and building administration support.
• Assist visitors with enquiries and connect them to welfare or pastoral services.
• Support Property & Facilities Team with admin tasks, access cards and facility operations.
• Coordinate mail, stock ordering, inventory records and month-end reporting.
• Manage pool and staff vehicle keys for Fleet Management.
• Maintain building security and participate in emergency response as part of the Warden Team.

Skills

Reception

Customer service

Administration

Communication

Tools

Microsoft Office

Access control tech

Job description

Number of Positions Available: 1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

About the Role:

We are seeking an experienced THQ Concierge, Location – THQ Redfern for a Permanent opportunity.

Purpose of the Role:

The THQ Concierge is responsible for creating a welcoming and secure environment at The Salvation Army's Territorial Headquarters in Redfern. The role manages reception and foyer operations, provides exceptional visitor support, assists people seeking welfare or pastoral assistance, and delivers administrative support to the Property Department.

Key Roles and Responsibilities:

• Provide professional front desk, reception, and building administration support, ensuring a secure and welcoming environment.
• Assist visitors with enquiries and connect them to appropriate welfare, pastoral, or organisational services.
• Support the Property & Facilities Team with administrative tasks, access card management, and facility operations.
• Coordinate incoming and outgoing mail, stock ordering, inventory records, and end-of-month reporting.
• Manage pool and staff vehicle key administration on behalf of Fleet Management.
• Maintain building security and participate in emergency response activities as a member of the Warden Team.

Education and Qualifications Required:

• Experience in a reception, concierge, customer service, or administration role.
• Strong communication and interpersonal skills, with the ability to support a diverse range of visitors professionally and compassionately.
• Proficiency in Microsoft Office and confidence using office systems and access control technology.
• Ability to maintain security procedures, participate in emergency response activities, and undertake the physical requirements of the role.

Requirements of the role:

A National Criminal History Check is required

What we offer

• As a registered NFP we offer our eligible employees real and meaningful benefits such as; NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650)
• Flexible working conditions
• Health, fitness and financial discounts / benefits
• Paid parental leave - 12 weeks
• Up to 8 weeks leave per year through our purchase leave scheme
• Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity
• Purpose driven career which has positive social and sustainable outcomes
• Employee Assistance Program - Independent confidential counselling service, opportunity for career development
• An inclusive culture of dedicated, passionate and professional team members
• Positively supporting and impacting the lives of others through your career contribution

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration

Mission, Vision & Values

• Caring for people
• Creating faith pathways
• Building healthy communities
• Working for justice

When you work with the Salvos, you help make a real difference to the community and the lives of others.

Find more information here.

Check out how we’re bringing some more good in the world.

Why work with the Salvos?

The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.

Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.

Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.

The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.

Check out our career page to find out more about our recruitment process and what its like to work at the Salvos.

We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.