Territory Manager (Tourism, Gift & Pharmacy) - NSW (Sydney)

Pacific Optics; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Pacific Optics Pty Ltd in Sydney is seeking a dynamic Territory Manager (Tourism, Gift & Pharmacy) to grow key accounts across tourism, gift and pharmacy sectors in the NSW Sydney region. This is a full-time role based in Sydney, serving as the vital link between Pacific Optics and customers to drive revenue and satisfaction.

You will develop territory strategy, build relationships, visit customers, negotiate contracts and deliver regular sales reports.

Qualifications

• Proven track record in account and relationship management within the tourism, gift or pharmacy sectors.
• Strong sales acumen with demonstrated ability to consistently achieve or exceed sales targets and KPIs.
• Excellent interpersonal and communication skills with the ability to build rapport and maintain long-term customer relationships.
• Self-motivated and proactive with the ability to work independently whilst contributing effectively to team objectives.
• Sound business acumen and understanding of key financial metrics such as margin, volume and return on investment.
• Proficiency in using CRM systems and Microsoft Office applications.
• A valid driver's licence and willingness to travel extensively throughout Queensland.
• Ability to prioritise multiple tasks and manage time effectively in a fast-paced environment.
• Preference for candidates with established connections within the Sydney tourism, gift or pharmacy industries.

Responsibilities

• Develop and execute a territory strategy to achieve and exceed sales targets across the tourism, gift and pharmacy sectors
• Build and maintain strong relationships with existing customers whilst identifying and pursuing new business opportunities within the assigned territory
• Conduct regular customer visits to understand their needs, provide product demonstrations and ensure product availability and merchandising standards
• Negotiate contracts and pricing agreements with customers, ensuring profitability whilst remaining competitive
• Manage customer accounts effectively, including order processing, delivery coordination and resolving any issues or complaints promptly
• Gather market intelligence and customer feedback to identify emerging trends and inform product development and marketing strategies
• Prepare and present regular sales reports, forecasts and territory performance analysis to management
• Support customers with product knowledge, training and promotional materials to maximise their selling potential
• Collaborate with the internal team to ensure seamless customer service and operational excellence

Skills

Account management

Relationship building

Sales target achievement

CRM proficiency

MS Office

Driver's license

Tools

CRM systems

Microsoft Office

Job description

Territory Manager (Tourism, Gift & Pharmacy) - NSW (Sydney)

Pacific Optics Pty Ltd is seeking a dynamic and results-driven Territory Manager (Tourism, Gift & Pharmacy) - NSW to join our growing sales team. Based in Sydney, this is a full-time position that offers a fantastic opportunity to manage and develop key accounts across the tourism, gift and pharmacy sectors throughout the Sydney region. In this role, you will be the vital link between Pacific Optics and our valued customers, driving sales growth, building lasting relationships and ensuring customer satisfaction across your designated territory. This position is strategically important to our business as it directly contributes to our market expansion and revenue objectives within these key market segments.

Key responsibilities

Develop and execute a territory strategy to achieve and exceed sales targets across the tourism, gift and pharmacy sectors

Build and maintain strong relationships with existing customers whilst identifying and pursuing new business opportunities within the assigned territory

Conduct regular customer visits to understand their needs, provide product demonstrations and ensure product availability and merchandising standards

Negotiate contracts and pricing agreements with customers, ensuring profitability whilst remaining competitive

Manage customer accounts effectively, including order processing, delivery coordination and resolving any issues or complaints promptly

Gather market intelligence and customer feedback to identify emerging trends and inform product development and marketing strategies

Prepare and present regular sales reports, forecasts and territory performance analysis to management

Support customers with product knowledge, training and promotional materials to maximise their selling potential

Collaborate with the internal team to ensure seamless customer service and operational excellence

What we're looking for

Proven track record in account and relationship management within the tourism, gift or pharmacy sectors, or equivalent sales experience

Strong sales acumen with demonstrated ability to consistently achieve or exceed sales targets and KPIs

Excellent interpersonal and communication skills with the ability to build rapport and maintain long-term customer relationships

Self-motivated and proactive with the ability to work independently whilst contributing effectively to team objectives

Sound business acumen and understanding of key financial metrics such as margin, volume and return on investment

Proficiency in using CRM systems and Microsoft Office applications

A valid driver's licence and willingness to travel extensively throughout Queensland

Ability to prioritise multiple tasks and manage time effectively in a fast-paced environment

Preference for candidates with established connections within the Sydney tourism, gift or pharmacy industries

What we offer

At Pacific Optics Pty Ltd, we value our employees and are committed to providing a rewarding and supportive work environment. We offer a competitive remuneration package including base salary and performance-based incentives to recognise your contribution. You will benefit from professional development opportunities, ongoing product training and support to enhance your skills and advance your career. We promote a healthy work-life balance and provide flexibility where possible to accommodate your needs. Our team culture emphasises collaboration, innovation and customer focus, creating an engaging workplace where your contributions are valued and appreciated.

About us

Pacific Optics Pty Ltd is a leading supplier of optical products and solutions with a strong presence across Australian markets. We are committed to delivering high-quality products and exceptional customer service to our diverse client base spanning tourism, gift retail and pharmacy sectors. Our mission is to be the trusted partner for optical solutions, and we pride ourselves on our product expertise, reliability and customer‑centric approach. We operate with integrity and professionalism, continuously seeking to innovate and improve our offerings to meet evolving market demands. As an established business with growth aspirations, we offer our team members the opportunity to be part of a dynamic and forward‑thinking organisation.