Tenancy Manager

Northern Rivers Housing; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Remuneration above award wages

Learning and development

Enhanced leave

Flexible working

Employee Assistance Program

Job summary

Northern Rivers Housing (NRH) is seeking a dedicated Tenancy Manager to join our Tweed Heads team. You will manage a portfolio of properties, establish and end tenancies, conduct tenant visits and inspections, and oversee rent and arrears in line with NRH policies.

The role focuses on delivering high-quality social and affordable housing services, supporting vulnerable tenants, and collaborating with a responsive team. This is a full-time permanent position based at the Tweed Heads NRH Office.

Qualifications

• Ability to use IT systems to record and manage information.
• Valid NSW Working with Children Check or willingness to obtain.
• Current NSW Driver’s Licence.
• Willingness to travel between sites and attend meetings and training.

Responsibilities

• Deliver tenancy management services and maintain high tenant satisfaction.
• Manage rent and arrears and conduct subsidy reviews.
• Establish and end tenancies, conduct tenant visits and property inspections.
• Ensure compliance with NRH policies and procedures.
• Collaborate with stakeholders to support vulnerable people.

Skills

Client-focused service

Stakeholder liaison

Drive and initiative

Communication skills

Education

Certificate IV (Social Housing) or Real Estate certificate

Tools

IT systems proficiency

Driver’s Licence

Job description

Northern Rivers Housing (NRH), formerly North Coast Community Housing (NCCH), is a well-respected not-for-profit organisation providing quality, long term and affordable housing in northern New South Wales since 1984. We manage close to 1,000 properties from our offices in Lismore, Grafton and Tweed Heads. We believe that everyone has the right to live in safe, comfortable and affordable housing and our vision is to be a leading provider of innovative housing services.

Our Values:

We are committed to our values, our people and our culture:

• We help people home: Home is at our core. We build trust through transparency, uphold the highest standards in every action and consistently deliver on our promises.

• We embrace the challenge: Innovation drives us. We actively explore new horizons, embrace bold ideas and redefine norms. With creativity as our catalyst, we transform visionary concepts into practical, impactful realities.

• We build with heart and balance: We meet people where they are, striving to provide equitable housing outcomes and foster a balanced, inclusive environment that respects the diverse needs and histories of all individuals.

• We strive for better: We are committed to continuous improvement, learning from the past to shape a safer and more effective future. We aim to become a benchmark in the Northern Rivers region and beyond by embedding safety and excellence in all aspects of our business.

• We are sustainable beyond any individual or building: We are committed to making conscious, impactful decisions that ensure the sustainability of our operations, the housing industry and contribute positively to the well‑being of the environment and community. We aim for a lasting legacy that transcends individuals and benefits society

Our Benefits:

Remuneration: competitive salaries, above award wages. We also offer salary packaging which may include up to $15,900 tax-free pay per year.

Learning and development: ongoing professional development including targeted opportunities, career plans and support such as achieving formal qualifications, networking, internal promotions, reflective practice and succession planning.

Leave: enhanced leave provisions between Christmas and New Year.

Flexibility: flexible and supportive working environment including family friendly working hours. We give you autonomy to work with your manager and team to choose where you do your best work whether that’s office-based, hybrid or remote.

Safety and Wellbeing: we believe it’s important to create a happy, healthy work environment where one can leave at the end of the day and look forward to returning the next. Our Employee Assistance Program (EAP), provides a free and confidential counselling service with local providers and 24/7 support.

About the Role:

As part of a dedicated and community-focused team, the Tenancy Manager delivers best-practice social and affordable housing services, ensuring high levels of tenant satisfaction aligned with NRH values.

Reporting to the Team Leader, this role manages a portfolio of properties and is responsible for establishing and ending tenancies, conducting tenant visits and property inspections, managing rent and non-rent arrears, completing subsidy reviews and complying with policies and procedures.

The successful candidate will be passionate about supporting vulnerable people, able to set clear professional expectations and enjoy contributing to a high-performing, collaborative team that values strong communications and shared success.

This is a full‑time permanent position and will be based at the Tweed Heads NRH Office.

About You:

• Experience in providing client-focused tenancy management services or equivalent strong customer service experience

• High Degree of drive, initiative, motivation and outcome orientation, with the capacity to deal with multiple and often conflicting priorities

• Approachable and confident in liaising with various stakeholders including vulnerable people.

• Ability to compose professional correspondence via email to internal and external stakeholders.

Essential qualification and requirements

• Ability to confidently use IT systems to record and manage information

• Valid NSW Working with Children Check or willingness to obtain

• Current NSW Driver’s Licence

• Willingness to travel between sites and attend meetings and training as required

Other desirable skills and experience

• Completed a Certificate IV (Social Housing) or current Real Estate certificate of registration, or desire to work towards obtaining this

• Knowledge of Residential Tenancies Act 2010, its application and up‑to‑date with current laws and regulations affecting tenancy management - or ability to quickly acquire this knowledge

For further information, please contact:

• Cody Harrington, Human Resources Advisor, on 0490 051 *** or email **@nrh.org.au

We will shortlist suitable applicants as they apply. Please apply promptly if you wish to be considered for this role.

Northern Rivers Housing is an equal opportunity employer. We collaborate with our local Aboriginal community and encourage applications from all backgrounds, including Aboriginal and Torres Strait Islander Australians.

Thank you in advance for your application. Please note that only shortlisted candidates will be contacted.