Tenancy Manager – Community Housing & Wellbeing (Contract)

SGCH; St Leonards; On-site; AUD 86,000 - 106,000; Part time

Benefits offered by this job

Competitive package

NFP salary packaging

Career growth and development

Health and wellbeing benefits

Paid parental leave

Hybrid work arrangements

Job summary

SGCH is seeking an experienced Tenancy Manager in St Leonards, NSW to lead tenant relations, manage day-to-day tenancy matters and connect tenants with essential services. This contract role through 28 November 2026 focuses on sustainable tenancies, service excellence, and strong collaboration with internal teams and external partners.

You will coordinate case management, support wellbeing initiatives and maintain tenancy KPIs while upholding our values of care, belonging and community

Qualifications

• Working knowledge of NSW Residential Tenancies Act 2010.
• A current NSW Driver's Licence and willingness and ability to travel regularly to SGCH region sites and offices.
• Experience working with diverse backgrounds, including vulnerable individuals in a property management or challenging social, community, or welfare service delivery environment.
• Demonstrated skills in customer service, organisational and time management, communication and negotiation and the ability to work independently and collaboratively, serving customers of diverse backgrounds and vulnerability.
• Ability to work with a business acumen and a social heart with self-motivation, compassion and resilience to manage competing priorities, deadlines and multiple stakeholders, to continuously improve, and deliver the best outcomes for the business and customers.

Responsibilities

• Act as the main point of contact for tenants and keep them informed throughout issue resolution.
• Proactively manage rent arrears and tenant debt to meet KPIs and maintain financial sustainability.
• Prepare and manage cases for NSW Civil and Administrative Tribunal (NCAT) hearings.
• Support tenant wellbeing by linking tenants to relevant support services, and participate in support coordination and community/placemaking activities.
• Conduct regular home visits to monitor property condition, tenancy issues, and anti-social behaviour, and collaborate with internal teams and external partners to resolve complex tenancy issues

Skills

Tenant management

Customer service

Communication

Negotiation

Time management

Organisation

Travel-ready

Diversity & inclusion experience

Job description

SGCH is seeking an experienced Tenancy Manager in St Leonards, NSW to lead tenant relations, manage day-to-day tenancy matters and connect tenants with essential services. This contract role through 28 November 2026 focuses on sustainable tenancies, service excellence, and strong collaboration with internal teams and external partners.

You will coordinate case management, support wellbeing initiatives and maintain tenancy KPIs while upholding our values of care, belonging and community