Tenant Experience & Support Lead

SGCH Group; St Leonards; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive package – 35-hour workweek

17% annual leave loading

NFP salary packaging up to $15,900 tax

$2,500 for meals, entertainment and 住宿

Novated leasing

Study assistance support

Free 24/7 EAP

12 weeks paid parental leave

3 days bonus annual leave

Hybrid work arrangements

Job summary

SGCH Group is seeking a Tenancy Manager to lead tenancy operations across NSW. You will be the primary contact for tenants, ensuring timely resolution of issues and connecting residents to supportive services. The role emphasizes compassionate service delivery and community wellbeing.

This contract position runs to 28 November 2026, based at St Leonards with travel to SGCH sites as required. A strong background in tenancy management and NSW tenancy knowledge is essential.

Qualifications

• Proven experience in tenancy management or related social housing sector.
• Knowledge of NSW Residential Tenancies Act 2010.
• Current NSW Driver's Licence and willingness to travel to SGCH sites.
• Strong communication and negotiation skills.

Responsibilities

• Be the main contact for tenants and manage issue resolution.
• Proactively manage rent arrears and tenant debt.
• Prepare cases for NCAT hearings.
• Link tenants to support services and coordinate community activities.
• Conduct home visits to monitor tenancy conditions and coordinate with partners.

Skills

Tenant management

Arrears management

Customer service

Stakeholder collaboration

Negotiation

Job description

SGCH Group is seeking a Tenancy Manager to lead tenancy operations across NSW. You will be the primary contact for tenants, ensuring timely resolution of issues and connecting residents to supportive services. The role emphasizes compassionate service delivery and community wellbeing.

This contract position runs to 28 November 2026, based at St Leonards with travel to SGCH sites as required. A strong background in tenancy management and NSW tenancy knowledge is essential.