Ten Tops 2IC Store Support

Bernardi Group

Melbourne

On-site

AUD 60,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Ongoing training and up-skilling

Supportive team environment

Job summary

A retail company in Melbourne is seeking a Ten Tops 2IC Store Support to assist the Store Manager in overseeing operations and driving customer service excellence. This role requires strong leadership and communication skills, as well as a firm understanding of retail best practices. The ideal candidate will be involved in training staff, driving sales, and maintaining store standards. This is a full-time position, offering a chance to develop in a supportive environment.

Qualifications

Demonstrated understanding of customer service excellence.
Ability to maintain composure under pressure.
Strong numeracy skills required.

Responsibilities

Assist the Store Manager in leading the team.
Drive store sales and control expenses.
Responsible for maintaining store cleanliness.

Skills

Excellent communication skills

Ability to multitask

Customer service focus

Leadership skills

Education

Recent relevant work experience

Job description

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Brief Description

POSITION OVERVIEW

Under the leadership of the Store Manager, you will assist with the direction of Customer Service Assistants whilst being the Manager on Duty, delivering results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. The Store Support Lead is the Store Manager’s Primary Assistant. They are specifically responsible for key administration functions in personnel management & payroll, cash management, stock management, cleanliness, safety and driving sales. The Store Support Lead is part of the management team that sets the tone by embracing and living the Ten Tops values.

Requirements

DUTIES AND RESPONSIBILITIES

Duties May Include But Are Not Limited To

Ensures all customer service assistants are making personal contact with customers
Responsible for achieving store goals as provided by the Operations Manager
Responsible for leading Front End Operations
Training staff on our Customer Service values
Ensures each customer has fast, friendly checkout service
Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
Responsible for opening and closing store procedures
Assist with Front End Operations
Responsible for performing SM duties in their absence
Assists in supervising all team members
Assist in training, coaching and development of all Assistants
Reviews all corporate communications and reacts accordingly
Partners with Store Manager and/or corporate office regarding store issues
Drives store sales and controls expenses
Assists payroll process and ensures payroll is within budget
Assists in merchandising procedures
Adheres to and holds assistants accountable to all Standard Operating Procedures (SOP)
Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
Authorises register functions including post voids, returns and discounts
Complies with Human Resources policies and procedures
Assists in receiving and stocking procedures
Receiving Deliveries and management of invoicing/paperwork
Checking off stock to invoice
Assists in driving Key Metrics: Sales, Margin and Expense Control
Performs store maintenance including but not limited to taking out garbage, cleaning, maintaining stock room
Strong culture of safety at all times including the correct use of carton cutter, ladders & trolleys

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs

Essential Job Functions

Frequently operate computer, printer and cash register
Frequently move merchandise weighing up to 10kg and up to a height of 1.5-3m
Frequently ascend/descend ladders in order to retrieve and put away stock
Frequent use of stock trolleys, pallet jacks for the moving of stock
Frequently position self to kneel, bend and stoop, including in stock room and on the sales floor
Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with staff. Must be able to exchange accurate information in these situations
Frequent movement across the store directing staff to and from the back office and stock room retrieving and putting away merchandise
Must be able to identify and execute merchandise layouts, staff schedules, and standard operating procedures
Must be able to remain in a stationary, upright position for 80% of the time

Qualification And Work Skill Requirements

Recent relevant work experience
Demonstrated understanding and willingness to provide excellence in customer service
Ability to multi-task, direct and manage people
Creative thinking
Ability to maintain composure under pressure
Solid numeracy skills

PERSONAL ATTRIBUTES

High presentation, professionalism, excellent communication skills with an extrovert persona, customer service focus, understanding of retail best practice, enthusiasm to work within a team environment and the enjoyment of connecting with people.

Summary

ABOUT US...

At Ten Tops we know value, that’s why EVERYTHING in our stores is $10 or less. Yep - it’s that simple, NOTHING in store is over $10.
We want you to save BIG on everyday items across a range of categories. From pet care, household cleaning, grocery, confectionery, health & beauty, toys & games, tech, stationery, party, arts & craft & everything in between.

This is the perfect opportunity to join a supportive team environment where the company rewards its employees by providing great working conditions, ongoing training and up-skilling to set you up in a career.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Sales and Business Development
Industries
Retail

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