Measure & Quote Team Leader

National Tiles; Melbourne; On-site; AUD 118,673 - 127,101; Full time

Benefits offered by this job

Opportunities for career progression

Employee benefits app with discounts

Training and development courses

Access to health & well-being programs

Birthday off every year

Generous staff and family discounts

Job summary

Join a leading company in the flooring industry as a Measure & Quote Team Leader. You will manage a dynamic team, ensuring high performance and customer satisfaction while engaging directly with clients on-site and in showrooms. This role combines leadership with hands-on customer interaction, making it ideal for someone with a background in flooring or construction.

Qualifications

• Experience leading a small team in a customer-facing environment.
• Confidence in measuring and interpreting floor plans.
• Proficiency with measurement tools and quoting software.

Responsibilities

• Lead and manage the Measure & Quote team for high performance.
• Provide onboarding and ongoing training to team members.
• Conduct in-home or on-site measurements for installation projects.

Skills

Leadership

Customer Engagement

Problem Solving

Attention to Detail

Technical Expertise

Education

Experience in Flooring or Construction

Tools

Quoting Software

Measurement Tools

Job description

Join to apply for the Measure & Quote Team Leader role at National Tiles

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Join to apply for the Measure & Quote Team Leader role at National Tiles

Melbourne Metro Region - Travel across all VIC sites

Base + Super, Vehicle, Phone & Laptop

At National Tiles, we’re passionate about transforming homes with high-quality flooring solutions—and we’re building a new team to take that experience even further.

We’re looking for a Measure & Quote Team Leader to support the team, whilst also playing a hands-on role in delivering exceptional service. In this position, you’ll guide day-to-day operations, support and develop team members, and lead by example—meeting customers where they are, whether in the showroom, in their homes, or on-site.

This role is perfect for someone with a background in flooring or construction who thrives in a dynamic, evolving environment. You'll enjoy a balance of leadership, collaboration, and customer interaction, driving performance while helping shape the success within the business.

Key Responsibilities Include, But Are Not Limited To

• Lead and manage the Measure & Quote team to ensure high performance, accountability and customer satisfaction
• Provide onboarding, coaching and on-going training to Measure & Quote Specialists to ensure consistency in service delivery and adherence to process standards
• Provide support where necessary to help the team close sales and take deposits, including coaching on sales techniques and customer engagement
• Monitor team workload, scheduling and performance metrics to ensure timely and accurate service delivery
• Conduct regular check-ins, performance reviews and development planning for team members
• Assist the team, as required, to complete their duties per National Tiles’ policies and procedures
• Maintain up to date knowledge of industry trends, product offerings, and installation methods
• Collaborate with store sales teams to ensure seamless customer experience and accurate order processing
• Book in measure and quotes from qualified leads
• Conduct in-home or on-site measurements for installation projects
• Advise customers on product suitability, installation requirements and recommended upgrades to ensure best fit for purpose
• Provide accurate and detailed quotes with clear breakdowns, ensuring transparency and clarity for customers
• Support the sales process as needed, including helping to close the sale and take deposits
• Maintain accurate records of measurements, quotes, and customer interactions
• Facilitate smooth handover of customer to Installation Support / Customer Support Specialists
• Ensure customer satisfaction by addressing any further enquiries, either from the customer, Installation Support or the store, professionally and promptly.
• Contact customers post installation to complete sign-off or immediately book in QC visit if issues are raised
  
  

About You

The ideal candidate will have experience in the flooring or construction industry, with a strong understanding of installation, sales, or quoting—whether in a retail showroom or as part of on-the-road measure and quoting. You’ll combine technical expertise with a customer-centric approach, consistently delivering excellent results.

• Demonstrated experience in leading, coaching, or supervising a small team in a customer-facing or construction environment
• Confidence in measuring and interpreting floor plans and site drawings
• A proactive, positive attitude and the ability to build rapport with customers
• Exceptional attention to detail, with strong analytical skills for precise measurements and calculations
• Strong problem-solving skills, with the ability to think on your feet and offer practical solutions
• A collaborative mindset and the ability to work effectively as part of a team
• Proficiency with measurement tools and quoting software
• Tech-savvy, with experience using productivity tools
  
  

Why Join Us?

• Opportunities for career progression - we promote from within!
• Employee benefits app - discounts at your favourite retailers
• Training, development and leadership courses
• Access to health & well-being programs including EAP
• Birthday off every year
• Generous staff and family discounts

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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