Store Training and Development Lead

JB Hi-Fi; Ipswich City; On-site; AUD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive remuneration

Generous sales commission

Career opportunities

Employee discounts

Paid parental leave

Employee Assistance Program

Sustainability initiatives

Job summary

A leading electronics retailer in Queensland seeks a Store Training and Development Lead. This role focuses on fostering a culture of high performance and excellent customer experiences. The successful candidate will lead onboarding and training programs, ensuring the sales team excels in product knowledge and customer service. Ideal for those passionate about retail and training, offering competitive remuneration and benefits.

Qualifications

• Demonstrated experience in high achieving teams.
• Willingness to facilitate and partake in training sessions.
• Unerring passion for creating great customer experiences.

Responsibilities

• Undertake onboarding and induction of new team members.
• Lead product training programs for sales team.
• Coach high level customer service standards.

Skills

Retail experience

Passion for training

Customer service

Leadership

Job description

JB Hi-Fi Springfield Central, Queensland, Australia

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Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

Company Description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, including access to VIP supplier pricing and promotions.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.
  
  

Job Description

As the Store Training & Development Lead, you will have the opportunity to create, support, and uphold a culture of collective high performance and great customer experiences across the store, ensuring the delivery of high quality product and service solutions on every occasion, including:

• Undertake and assist with the onboarding and induction of team members new to JB or new to role
• Lead product training programs to ensure the sales team are well equipped to demonstrate and sell existing and emerging product categories.
• Demonstrate, lead and coach a high level of customer service standards including pre, during and post the sale.
• Utilise all available materials, tools and collateral to train the teams.
• Work collaboratively as part of a team to deliver day-to-day store operations
  
  

Qualifications

• Retail experience in high achieving teams
• Passion for training and developing people
• Willingness to facilitate and partake in training sessions
• Unerring passion for creating great customer experiences
  
  

Additional Information

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  Retail

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