Temporary Customer Service Specialist | Double Bay

Fusion Careers; Sydney; On-site; AUD 44,000 - 63,000; Full time

Benefits offered by this job

Onsite parking

Job summary

Fusion Careers seeks an experienced Customer Service Specialist for a January temporary assignment in Double Bay. The role centers on owning customer orders from sales handover through installation, with a focus on blinds and shutters.

Work hours are Monday–Friday, 9am–3:30pm, 4–31 January 2027, with on-site parking. You’ll manage supplier portals, maintain spreadsheets, coordinate payments before installation, and keep customers informed of progress and scheduling.

Qualifications

• Experience in customer service and administration
• Solid organisation skills and proactive mindset
• Comfort with using Excel and Google Sheets
• Ability to manage multiple priorities and schedules
• Comfortable liaising with customers, suppliers and installers

Responsibilities

• Manage and track customer orders from sales handover through installation
• Place and monitor orders via supplier portals
• Maintain accurate spreadsheets and order records
• Liaise with suppliers and follow up delivery dates
• Contact customers when orders arrive and arrange payments before installation
• Coordinate customer availability, installer schedules and appointments
• Check in with installers daily and resolve outstanding actions
• Handle changes or delays and keep customers informed
• Coordinate warranty claims and after-sales issues
• Complete supplier and warranty documentation
• Ensure issues are resolved from start to finish

Skills

Customer Service

Administration

Organised

Communication

Problem-solving

Tools

Excel

Google Sheets

Job description

Temporary Customer Service Specialist | Double Bay

Are you an experienced customer service professional who loves keeping things organised, can juggle customers, suppliers and schedules, and isn’t afraid to hold your ground when needed?

We’re recruiting for a January temporary assignment with an established blinds and shutters business in Double Bay, covering their Customer Service Manager’s leave.

• Planned assignment period: 4–31 January 2027
• Hours: Monday–Friday, 9am–3:30pm
• Pay: $39 per hour + super
• Location: Double Bay, with onsite parking
• Handover and handback: Dates and arrangements to be confirmed

Are you an experienced customer service professional who loves keeping things organised, can juggle customers, suppliers and schedules, and isn’t afraid to hold your ground when needed?

We’re recruiting for a January temporary assignment with an established blinds and shutters business in Double Bay, covering their Customer Service Manager’s leave.

Assignment details

• Planned assignment period: 4–31 January 2027
• Hours: Monday–Friday, 9am–3:30pm
• Pay: $39 per hour + super
• Location: Double Bay, with onsite parking
• Handover and handback: Dates and arrangements to be confirmed

The Role

Sitting at the centre of customers, suppliers and the installation team, you’ll take ownership of orders once the Sales team has completed the sale.

The majority of the workload relates to blind orders, managed through supplier ordering portals and systems. A smaller volume of shutter orders is managed and tracked through spreadsheets and Google Sheets.

You’ll keep everything moving from order through to payment, scheduling and installation.

Your day will include:

• Managing and tracking customer orders from sales handover through to installation
• Placing and monitoring orders through supplier portals
• Maintaining accurate spreadsheets, Google Sheets and order records
• Liaising with suppliers and following up outstanding orders and delivery dates
• Contacting customers when their orders arrive
• Arranging and confirming customer payments before installation proceeds
• Coordinating customer availability, installer schedules and appointments
• Checking in with installers daily to confirm progress and follow up outstanding actions
• Managing changes or delays and keeping customers informed
• Coordinating warranty claims, remakes and after-sales issues
• Completing supplier and warranty documentation
• Following customer and order issues through to resolution

Friendly, Professional — and Comfortable Holding Your Ground

An important part of this role is upholding the requirement that payment is received before installation proceeds.

You’ll need to communicate this clearly and calmly, including when customers push back or request an exception.

If you’re comfortable saying, “I’m happy to arrange your installation as soon as payment has been received,” and following through, you’ll be well suited to this part of the role.

About You

We’re looking for someone who:

• Has solid customer service and administration experience
• Is confident, proactive and highly organised
• Is comfortable using Excel, spreadsheets and Google Sheets
• Picks up new systems and supplier portals quickly
• Can manage competing priorities without losing track of the details
• Communicates clearly with customers, suppliers and installers
• Handles difficult conversations calmly and professionally
• Follows up outstanding matters without waiting to be asked
• Can work independently and take ownership of issues through to resolution

Experience in blinds, shutters or window furnishings would be highly regarded. Experience coordinating trades, technicians, installers, field service teams or customer orders would also translate well.

This assignment will suit someone who enjoys being busy, likes taking ownership and gets satisfaction from keeping customers, orders and schedules moving.