Customer Service and Installer Co-Ordinator

Premier Shades; Gosford; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Full-time position

Supportive team environment

Skill development opportunities

Gosford, NSW location

Job summary

Premier Shades in Gosford, NSW is seeking a dedicated Customer Service and Installer Co-ordinator for a full-time role. You will be the main contact ensuring installations are scheduled and executed smoothly between customers, installers and operations.

You will manage calendars, records, and customer inquiries, liaising with installers to confirm appointments and resolve issues. A strong customer-service background, excellent communication, and organisational skills are essential; experience in

Qualifications

• Proven experience in customer service, administrative support or a similar co-ordination role.
• Excellent written and verbal communication with customers and team.
• Strong organisational abilities and attention to detail.
• Proficiency with email, scheduling apps and CRM systems.
• Professional telephone manner and friendly approach.
• Problem solving under pressure.
• Reliability and punctuality in delivering high-quality service.
• Experience in home improvement, retail or service industry is advantageous.

Responsibilities

• Scheduling and co-ordinating installation appointments with customers and installation team.
• Maintaining detailed records of customer interactions, orders and installation schedules.
• Liaising between customers and installers to confirm appointments, provide updates and resolve issues.
• Following up with customers post installation to ensure satisfaction and address any concerns.
• Managing calendar systems and scheduling tools to optimise installer availability and customer preferences.
• Providing administrative support to the operations team as required.
• Maintaining professional standards in all customer interactions and representing Premier Shades positively.
• Responding to customer inquiries via phone, email and online channels in a timely and professional manner.

Skills

Customer service

Administrative support

Coordination

Communication

Organisation

Problem solving

Reliability & punctuality

Tools

CRM systems

Scheduling apps

Job description

Customer Service and Installer Co-Ordinator

Premier Shades is seeking an Installer Co-Ordinator and Customer Service assistant to join our team in Gosford, NSW. This is a full-time position that plays a crucial role in ensuring seamless communication between our customers, installation teams and internal operations. You will be the point of contact who ensures that all installations are scheduled and executed efficiently. This role is essential to maintaining Premier Shades' reputation for excellent service and customer satisfaction.

Key responsibilities

• Scheduling and co-ordinating installation appointments with customers and installation team
• Maintaining detailed records of customer interactions, orders and installation schedules
• Liaising between customers and installers to confirm appointments, provide updates and resolve any issues
• Following up with customers post installation to ensure satisfaction and address any concerns
• Managing calendar systems and scheduling tools to optimise installer availability and customer preferences
• Providing administrative support to the operations team as required
• Maintaining professional standards in all customer interactions and representing Premier Shades positively
• Responding to customer inquiries via phone, email and online channels in a timely and professional manner

What we're looking for

• Proven experience in customer service, administrative support or a similar co-ordination role
• Excellent communication skills, both written and verbal with the ability to interact professionally with customers and team members
• Strong organisational abilities and attention to detail with the capacity to manage multiple priorities simultaneously
• Proficiency in using computer systems and office software including email, scheduling applications, and customer management systems
• A professional telephone manner and friendly approach to customer interactions
• Problem solving skills and the ability to remain calm under pressure
• Reliability and punctuality with a commitment to delivering high-quality service
• Preferably, experience in the home improvement, retail or service industry would be advantageous

What we offer

• A stable, full-time position with a well-established company
• Competitive salary commensurate with experience
• A supportive team environment where your contributions are valued
• Opportunities to develop your skills in customer service and administrative co-ordination
• A professional workplace located in Gosford, NSW with convenient local amenities

About us

Premier Shades is a trusted provider of quality window treatments and related services in the local community. We pride ourselves on delivering exceptional customer service and professional installation services. Our team is dedicated to helping customers find the perfect solutions for their homes and businesses. We create a workplace where team members are supported, valued, and encouraged to take pride in their work.